Bilingual Customer Service Specialist II (EN/FR)

Allparts, Inc.; Mississauga; On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading parts supplier in North America is seeking a Customer Service Representative II to deliver exceptional service to clients. This full-time position requires bilingual proficiency in English and French. Responsibilities include handling inquiries, providing product information, and documenting customer interactions. Applicants must possess strong communication skills and a background in customer service. Join a dynamic team focused on improving customer satisfaction.

Qualifications

• Proven experience in customer service or client-facing roles.
• Effective verbal and written communication skills.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Handle customer inquiries and resolve issues with professionalism.
• Provide detailed product information and support.
• Document customer interactions using CRM software.

Skills

Customer service experience

Bilingual in English and French

Strong communication skills

Problem-solving abilities

Proficiency in CRM tools

Teamwork and interpersonal skills

Education

High school diploma or equivalent

Tools

CRM software

Job description

A leading parts supplier in North America is seeking a Customer Service Representative II to deliver exceptional service to clients. This full-time position requires bilingual proficiency in English and French. Responsibilities include handling inquiries, providing product information, and documenting customer interactions. Applicants must possess strong communication skills and a background in customer service. Join a dynamic team focused on improving customer satisfaction.