Bilingual Customer Service Specialist - Hybrid EN/FR

Summit Search Group; Toronto; Hybrid; CAD 45,000 - 55,000; Full time

Job summary

A reputable educational organization in Toronto is seeking a Bilingual Customer Service Representative to deliver exceptional customer experiences. This hybrid role requires strong communication skills in both English and French, alongside at least one year of customer service experience. The position involves responding to inquiries, resolving member issues, and collaborating with the Member Services team. The ideal candidate thrives in a dynamic environment and possesses excellent interpersonal skills.

Qualifications

• Must have strong communication skills in both English and French.
• 1+ years of experience in customer service or a contact center.
• High degree of confidentiality and accountability required.

Responsibilities

• Provide professional responses to inquiries via various channels.
• Handle reception tasks on in-office days effectively.
• Collaborate with team members to resolve member issues.

Skills

Exceptional customer service and interpersonal skills

Excellent communication skills in English and French

Strong problem solving and decision-making skills

Time management and organizational skills

Strong computer skills (MS Office suite)

Education

Post-secondary education or equivalent experience

Tools

Customer/order management systems

Job description

A reputable educational organization in Toronto is seeking a Bilingual Customer Service Representative to deliver exceptional customer experiences. This hybrid role requires strong communication skills in both English and French, alongside at least one year of customer service experience. The position involves responding to inquiries, resolving member issues, and collaborating with the Member Services team. The ideal candidate thrives in a dynamic environment and possesses excellent interpersonal skills.