Bilingual Customer Service Specialist — Hybrid (EN/FR)

Sonova; Mississauga; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading medical technology company in Mississauga is seeking a Bilingual Customer Service Representative to support sales and ensure customer satisfaction. You will communicate with customers through various channels, process orders for hearing aids, and collaborate with internal teams. The ideal candidate is proficient in English and French and has a strong customer service background. This role offers a hybrid work model and a rich benefits package.

Benefits

Exciting and challenging work environment

Collaborative culture

Rich benefits plan

Mentorship program

Qualifications

• Professional working proficiency in English and French.
• Customer service experience required.
• Ability to suggest process improvements.

Responsibilities

• Serve customers via various communication channels.
• Process BTE and ITE orders and prepare quotes.
• Investigate and resolve issues related to orders.

Skills

Bilingual in English and French

Customer service experience

Strong telephone etiquette

Proactive problem-solving abilities

Team-oriented

Education

Secondary or post-secondary education

Tools

Microsoft Office

SAP

Salesforce

Job description

A leading medical technology company in Mississauga is seeking a Bilingual Customer Service Representative to support sales and ensure customer satisfaction. You will communicate with customers through various channels, process orders for hearing aids, and collaborate with internal teams. The ideal candidate is proficient in English and French and has a strong customer service background. This role offers a hybrid work model and a rich benefits package.