Bilingual Customer Service Specialist - English/French

SKECHERS; Mississauga; On-site; CAD 55,000 - 57,000; Full time

Job summary

A leading footwear company in Mississauga seeks a Bilingual Customer Service Representative to deliver excellent service to customers through various channels. Key responsibilities include managing inquiries, processing orders and returns, and collaborating with the Sales Team to resolve consumer concerns. Candidates should be fluent in English and French, possess strong communication skills, and have prior experience in customer service. This position offers a salary range of $55,000 to $57,000.

Qualifications

• Prior customer service experience in a medium or high-volume contact center environment.
• Experience working directly with consumers.
• Retail management experience would be considered.

Responsibilities

• Assist consumer inquiries via multiple channels in a high-volume environment.
• Provide professional service to ensure quality experience.
• Manage the tracking and claims process for orders and returns.

Skills

Fluent in English

Fluent in French

Excellent oral and written communication skills

Ability to manage multiple priorities

Education

1-3 years customer service experience

Experience with Microsoft Office products

Familiarity with a CRM system

Tools

Freshdesk

Job description

A leading footwear company in Mississauga seeks a Bilingual Customer Service Representative to deliver excellent service to customers through various channels. Key responsibilities include managing inquiries, processing orders and returns, and collaborating with the Sales Team to resolve consumer concerns. Candidates should be fluent in English and French, possess strong communication skills, and have prior experience in customer service. This position offers a salary range of $55,000 to $57,000.