Bilingual Customer Service Representative - REMOTE - Express Scripts Canada

Cigna; Montreal; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading healthcare provider is seeking a Customer Service Representative to assist clients with healthcare benefits inquiries. This role offers the flexibility of remote work and requires bilingual communication skills in English and French. Candidates should have at least one year of experience in customer service and strong problem-solving abilities. The company offers a competitive salary and benefits package, along with opportunities for professional growth.

Benefits

Competitive salary and benefits package

Opportunity for career advancement and growth

Supportive and collaborative work environment

Flexible scheduling

Qualifications

• Minimum of 1 year of experience in a call center or customer service role.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and ability to work independently.
• Proficiency in MS Office (Word, Excel, Outlook).
• Bilingual in English and French.

Responsibilities

• Respond to inbound calls from various healthcare providers.
• Address inquiries regarding eligibility for healthcare benefits.
• Identify and assess callers' needs to provide appropriate resolutions.
• Offer accurate information in a prompt and professional manner.
• Collaborate with internal teams to enhance service delivery.

Skills

Customer service experience

Communication skills

Problem-solving skills

Bilingual (English and French)

Tools

MS Office

Job description

Employer Industry: Healthcare Benefits Management

Why consider this job opportunity

• Competitive salary and benefits package
• Opportunity for career advancement and growth within the organization
• Work remotely with flexible scheduling, including afternoons, evenings, weekends, and holidays
• Supportive and collaborative work environment
• Chance to provide exceptional customer service and make a positive impact on clients and members

What to Expect (Job Responsibilities)

• Respond to inbound calls from various healthcare providers
• Address inquiries regarding eligibility for healthcare benefits and claims
• Identify and assess callers\' needs to provide appropriate resolutions
• Offer accurate and comprehensive information in a prompt and professional manner
• Collaborate with internal teams to enhance service delivery

What is Required (Qualifications)

• Minimum of 1 year of experience in a call center or customer service role
• Excellent verbal and written communication skills
• Strong interpersonal skills with the ability to work independently and as part of a team
• Problem-solving skills and flexibility in working hours
• Proficiency in MS Office (Word, Excel, Outlook) and strong keyboarding skills
• Bilingual in English and French

How to Stand Out (Preferred Qualifications)

• Experience in the healthcare industry or a related field
• Familiarity with electronic claims submission processes
• Strong customer service orientation and a commitment to accessibility

#HealthcareBenefits #CustomerService #RemoteWork #BilingualOpportunities #CareerGrowth

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