Bilingual Customer Service Representative (English / French)

Primerica; Mississauga; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading financial services firm in Mississauga is seeking a Customer Service Representative to handle client calls regarding life insurance policies. The ideal candidate will have post-secondary education, excellent bilingual communication skills, and at least one year of customer service experience. This role offers a dynamic work environment with opportunities for growth and development.

Qualifications

• Post-secondary education or equivalent knowledge and skills.
• Excellent communication skills in English and French.
• Self-starter and quick learner in a fast-paced environment.
• Minimum one-year customer service experience.

Responsibilities

• Handle incoming client/agent calls regarding life insurance.
• Provide complete information using department resources.
• Process client/agent requests and policy administration.
• Ensure quality service and adhere to procedures.
• Stay current on policy changes.

Skills

Excellent verbal and written communication skills in English and French

Self-starter

Quick learner

Adaptable to industry changes

Customer service experience

Decision making

Organizational skills

Basic computer skills

Education

Post-secondary education or equivalent

Job description

About this Position

Responsibilities and Qualifications

RESPONSIBILITIES:

• Handle incoming client/agent calls regarding life insurance policies
• Responsible for providing complete and accurate information to caller by using the department manual, training sessions and system as sources of information
• Process client/agent requests/policy administration
• Ensure quality service is being provided which includes following the call path and monthly monitoring
• Adhere to complaint handling and privacy procedures
• Remain current on the ongoing changes made to all policies and procedures
• Miscellaneous duties as assigned

QUALIFICATIONS:

• Post-secondary education or equivalent knowledge and skills acquired through related work experience
• Excellent verbal and written communication skills in English and French
• Self-starter, quick learner, able to adapt well to constant industry changes
• Minimum one-year comparable customer service experience
• Thrives in a fast-paced communications environment
• Sound decision making and organizational skills
• Basic computer skills

It has been and will continue to be the policy of Primerica, Inc., and its subsidiaries to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless ofrace, sex, color, religious creed, religion, national origin, citizenship status, age, disability, pregnancy, ancestry, military service or veteran status, genetic or carrier status, marital status, sexual orientation, or any classification protected by applicable federal, state or local laws.

At Primerica, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.