Bilingual Customer Service Representative/Contact Centre Agent Remote

SureHire Inc.; Outaouais; Hybrid; CAD 25,000 - 26,000; Full time

Job summary

SureHire Inc. is seeking a Bilingual Contact Centre Agent (French/English) to operate in a remote/hybrid Canada-wide role. You will handle inbound calls, book testing appointments, and support clients with SureLink and clinic coordination from Gatineau area and across Canada.

The role requires strong communication, time management, and customer service skills with an emphasis on accuracy, calendar management, and first-call resolution.

Qualifications

• Bilingual (French/English) required or strongly preferred.
• Experience in customer service and/or call center is an asset.
• Strong communication and listening skills are essential.

Responsibilities

• Receive inbound calls, transfer calls, place caller on hold, and forward to voicemail.
• Book appointments across Canada using SureLink calendar and coordinate locations.
• Coordinate third-party appointments and communicate with clinics and recruiters.
• Take payments and process transactions; provide first‑call resolution where possible.
• Complete tasks as assigned by the Manager and other departments.

Skills

Bilingual (French/English)

Call center experience

Time management

Phone etiquette

Customer service

Education

High school diploma

Tools

Microsoft Word

Excel

Job description

Full Time Hybrid Urgent Contact CenterBilingual Customer Service Representative/Contact Centre Agent RemoteSureHire Occupational Health Testing · Gatineau, Quebec, Canada3 hours agoCompensation $18 - $19 per hourExperience No PriorLocation Gatineau, QuebecAbout the roleJob Title: Bilingual( French/English) Contact Centre AgentLocation(s): Remote (CANADA) - SureHire Corporate OfficeStatus: Full-time ; HourlyReports to: Manager, Contact CentreJob Purpose:To ensure quality services and accuracy in booking occupational testing across Canada and the US when necessary and perform basic account creation and maintenance in order to provide first-call resolution.Working Conditions:Hours: 8-hour shifts with a half-hour break, ranging between operating hours of 5:00 am - 6:00 pm(MST)Part-time shifts may varyTravel: No travel requiredHazards: N/ASafety Sensitive: NoPhysical Environment: Work from Home - Office settingDress Code: Business CasualJob Summary & Duties:Receive Inbound Calls:Transfer calls, place caller on hold, forward calls to the appropriate people, and forward calls to voicemailManage, resolve, or escalate issues and provide customers with product/service informationBook Appointments, Review Calendars:Book appointments in various locations in the SureLink calendarQuality control – Double check recruiters, companies, and job numbersBook Onsite and Afterhours appointmentsConduct Management IDCoordinate Third-Party Appointments:Book appointments across Canada at independent clinicsCommunicate with clinics to ensure they have the time and necessary equipment to perform the testingCommunicate with recruiters to confirm the details of appointmentsSend the appropriate authorization forms via email/fax to the sitesReply to Online Appointment Requests:Book appointments at appropriate locationsEmail/Call companies to inform them of the appointment detailsAnswer All LiveChat or Text Messages or Direct Them to the Appropriate Contact:Respond to Contact Us Forms Submitted in Relation to Customer Service and Appointment Bookings:Account Set-Up and Maintenance:Perform basic account set up for Private companies who require resultsSubmit requests on behalf of private clients who require full-service accountsProvide assistance to and troubleshoot with clients on SureLink functionsTake Payment Info and Process Transactions:General Projects and Administrative Tasks:Complete tasks assigned by Manager and other departmentsJob Specifications:Education:High school diplomaExperience:Customer service and/or call center experience considered an assetFormal Training/Certifications/Licenses:N/ARequired Competencies/Knowledge/Skills/Abilities:General computer skills: Microsoft Word and ExcelExcellent time management skillsStrong interpersonal skillsAbility to problem solve and effectively deal with difficult peopleAbility to establish and maintain effective relationships with companies and collection sitesAbility to multi-task: coordinating several appointments, phone calls, and tasksStrong phone etiquetteStrong communication and listening skillsCall Centre/Customer Service Experience is an assetCharacteristics:Professional demeanorPositive attitude with a commitment to continuous learning and improving work processesEffective team playerCompensation$18 - $19 per hourCloses Oct 09, 2026Applicants 5Posted Oct 05, 2026More About UsCompany Name SureHire Occupational Health TestingPrimary Industry Occupational Health TestingCompany Size 1 - 115Founded In 2004Location Edmonton, Albertahttps://www.surehire.com