Bilingual Customer Service Representative - Auto Claims

Intact Financial Corporation; Dartmouth; Hybrid; CAD 45,000 - 55,000; Full time

Job summary

A leading financial services company is seeking a Bilingual Customer Service Representative for Auto Claims in Dartmouth, NS. This hybrid role involves responding to claims inquiries, providing excellent customer service, and maintaining clear documentation. Candidates should be bilingual in English and French, with strong problem-solving and organizational skills. Expect a dynamic workplace with a focus on community impact and employee well-being.

Benefits

Employee Share Purchase Plan

Extensive flex pension and benefits package

Possibility to purchase extra days off

Annual wellness account

Flexible work arrangements

Community Impact program

Qualifications

• Must be eligible to work in Canada.
• Self-motivated and resourceful.
• No Canadian work experience required.

Responsibilities

• Answer inquiry and new claims calls while applying knowledge and problem-solving skills.
• Document conversations and actions taken on claims clearly.
• Provide quality customer service with low hold times.

Skills

Bilingual in English and French

Customer service experience

Excellent listening skills

Strong organizational skills

Problem-solving skills

Flexibility

Job description

About the role

We’re looking for a Bilingual Customer Service Representative, Auto Claims to join our growing team!

This role is located in St. John's, NL / Dieppe, NB / Dartmouth, NS.

The start date for this role will be late January, 2026.

What you’ll do here :

• Be a subject matter expert on our policies, products, services, and initiatives.
• Answer inquiry and new claims calls on an inbound queue while applying your knowledge, problem-solving skills and making on-the-spot decisions to move requests forward.
• Accurately and clearly document files to reflect conversations and actions taken on claims.
• Willingness to initiate difficult conversations with empathy and clarity regarding policy, insurance coverage, or operational challenges.
• Ensure that daily call centre metrics are met while taking a high volume of inbound calls.
• Provide quality customer service, maintaining low hold times, and documenting files in a clear and concise manner.
• Execute multiple tasks aligning with changing priorities and time-sensitive deadlines
• This is a fast-evolving environment, and other ad hoc duties could be assigned to you.

What you bring to the table :

• Living the Intact Values : Integrity, Respect, Customer-driven, Excellence and Generosity with customers, peers, and vendors is vital.
• Customer service and sales experience preferred.
• Bilingual in English and French is required.
• Insurance experience is considered an asset.
• Self-motivated, resourceful, and resilient to overcome various situations is essential.
• Superior organizational skills, results-oriented, and agility to navigate an environment where you must think on your feet.
• Excellent listening and communication skills with the ability to foster strong working relationships.
• Must be flexible to work 35 hours a week during our business hours of operation : Monday to Friday 8 : 00 am to 6 : 00 pm, and Statutory holidays.
• No Canadian work experience required however must be eligible to work in Canada.

#LI-Hybrid

What we offer

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team :

A financial rewards program that recognizes your success

An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

An extensive flex pension and benefits package, with access to virtual healthcare

Flexible work arrangements

Possibility to purchase up to 5 extra days off per year

An annual wellness account that promotes an active and healthy lifestyle

Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

Inspiring leaders and colleagues who will lift you up and help you grow

A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.