Bilingual Customer Service Representative

BMO; Toronto; Hybrid; CAD 45,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Tuition reimbursement

Accident and life insurance

Retirement savings plans

Job summary

BMO Financial Group is seeking a Customer Shared Services professional to provide first/second level support, act as a trusted advisor, and guide colleagues on processes, policies, products, and systems. The role emphasizes delivering timely support, building stakeholder relationships, and sustaining knowledge across domains.

The position requires 3–5 years of relevant experience, a post-secondary degree, strong MS Office skills, and fluency in English and French.

Qualifications

• 3–5 years of relevant experience and a post-secondary degree in a related field or equivalent
• Proficient in MS Office (Word, Excel, PowerPoint) and modern business tools
• Knowledge of business processes, risk and regulatory requirements
• Fluent in English and French, both written and spoken
• Strong collaboration and analytical skills with effective business communication

Responsibilities

• Provide first/second level business support to sales and service colleagues
• Advise stakeholders on business processes, policies, and products
• Support strategic initiatives with internal and external partners
• Analyze data to generate insights and recommendations
• Lead and participate in projects while ensuring timely, accurate service
• Coach and guide junior team members
• Maintain solid knowledge within subject matter specialties
• Communicate updates on operational issues to partners

Skills

Verbal & Written communication

Analytical thinking

Collaboration & teamwork

Influence & persuasion

Education

Post-secondary degree

Tools

MS Word

Excel

PowerPoint

Job description

Application Deadline:

09/23/2026

Address:

VIRTUAL59 - REMOTE/TELETRAVAIL - ON - BMO

Job Family Group:

Customer Shared Services

Please note the shift requirement is: 9:30 am - 6 pm EST.

This is a hybrid position. The successful candidate will be expected to work on-site in Toronto once per month.

Provides first and/or second level business support, advice, and guidance to sales and service colleagues (i.e. Business Help Desks). Acts as trusted advisors to stakeholders, providing a source of business process, policy, procedure, product and/or system expertise. Provides extensive business knowledge in an effective, responsible and timely manner to aid in delivering business results and/or minimizing risk.

• Develops solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs.
• Provides advice and guidance to assigned business/group on implementation of solutions.
• Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.
• Builds effective relationships with internal/external stakeholders.
• Ensures alignment between stakeholders.
• Breaks down strategic problems, and analyses data and information to provide insights and recommendations.
• Leads and participates in team projects, keeping up to date on new initiatives and processes.
• Executes work to deliver timely, accurate, and efficient service.
• Provides coaching guidance to junior team members.
• Analyze data and information to provide insight and recommendations.
• Provides first point of contact operational support to internal business partners and end clients.
• Provides excellent service and support for all in-scope business groups, products, policies, and procedures.
• Maintain solid knowledge within subject matter specialties.
• Notifies and provides regular updates on operational issues to business partners.
• Ensures Incident Management Processes are followed.
• May support change management of varying scope and type; tasks typically focused on execution and sustainment activities.
• Supports the development of tailored messaging, which may include writing, editing and distributing communications.
• Organizes work information to ensure accuracy and completeness.
• Coordinates and executes specific activities for the implementation of strategic initiatives; includes tracking metrics and milestones.
• Focus may be on a business/group.
• Thinks creatively and proposes new solutions.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Works mostly independently.
• Broader work or accountabilities may be assigned as needed.

Qualifications:

• Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
• PC skills (MS Word, Excel, PowerPoint) - Good.
• Knowledge of the business/group processes/procedures/tools/technology – Good.
• Knowledge of applicable risk and regulatory requirements and the impact on the business/group.
• Specialized knowledge from education and/or business experience.
• Verbal & written communication skills - In-depth (English and French)
• Collaboration & team skills - In-depth.
• Analytical and problem solving skills - In-depth.
• Influence skills - In-depth.

Salary** :**

$45,000.00 - $100,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.