Bilingual Customer Service Representative

W. W. Grainger; Saint-Laurent-de-l'Île-d'Orléans; Hybrid; CAD 23,000 - 28,000; Full time

Job summary

A leading industrial distributor is seeking a full-time Customer Service Representative in Saint-Laurent, Quebec. The ideal candidate will provide excellent inbound service while demonstrating strong communication skills and fluency in both English and French. With a Monday to Friday schedule, the role includes a nine-week onsite training period, leading to a hybrid work model. Benefits include medical coverage, paid time off, and employee discounts. This position aims to foster a strong customer connection while ensuring a positive team environment.

Benefits

Medical, dental, vision and prescription drug coverage

Paid time off and company holidays

Employee discounts and team member perks

Qualifications

• 1+ years of experience in customer service, preferably in an inbound call center.
• Comfortable sitting up to 8 hours a day, managing a high volume of calls.

Responsibilities

• Respond to inbound phone calls and emails to build customer relationships.
• Use critical thinking to resolve various customer inquiries.

Skills

Fluency in English and French

Proficiency in computer technology

Strong communication skills

Customer service experience

Education

High School diploma or equivalent

Tools

Microsoft Office

Salesforce

Job description

As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working® by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. We’re dedicated to providing value for customers, fostering an engaging culture for team members and driving strong financial results.

Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. As a Great Place to Work-Certified™ company, we’re looking for passionate people to join our team as we continue leading the industry over our next 100 years.

Compensation

This position is hourly, and the starting pay rate is $23.50/ hour with eligibility for an afternoon shift premium of $1.50/hr where applicable (DC roles only), and eligibility for an incentive target of $1,200 which is contingent upon achieving both individual and company performance objectives.

The pay range above is not a guarantee of compensation but reflects the potential total compensation for this role at the time of this posting based on the assigned job grade. Actual compensation will vary depending on factors such as geographic work location, relevant experience and individual skills. The stated range is a reasonable estimate and may change over time; final compensation may fall above or below the range provided. Grainger reserves the right to amend, modify, or discontinue its compensation and benefits programs at any time, in accordance with applicable law.

This job posting is for an existing vacancy.

Customer Service Representative

We’re hiring full‑time inbound service representatives! You’ll be part of a team reporting to a Supervisor, Customer Experience on March 2nd 2026.

Join us at 4475 Griffith St, Saint-Laurent, Quebec H4T 2A2, Canada

Enjoy your weekends off with our Monday through Friday shift from 6:00am – 6:00pm EST.

Our nine‑week ONSITE onboarding and training academy empowers you to confidently connect with customers through core skills like critical thinking, decision‑making and communication.

After completing our 9‑week onsite training, team members meeting work from home requirements will enjoy a HYBRID work environment of three days onsite and two days at home.

You will be eligible to participate in a bidding process for alternate work shifts, depending on business needs.

You Will:

• Build and strengthen customer relationships by responding to a high volume of inbound phone calls and emails that leave customers with a positive impression.
• Demonstrate professional and technical oral and written communication skills including reading comprehension.
• Navigate customers’ challenges by using all resources for account selection, product identification, order placement, and order management.
• Use critical thinking skills to resolve customer concerns such as product search, pricing and invoicing discrepancies, apply credit, and facilitate returns.
• Manage and mitigate risk by taking appropriate actions.
• Collaborate daily in a positive, team‑based environment that’s committed to doing business with ethics and integrity.

You Have:

• Due to the nature of this role, fluency in both French and English is required.
• High School diploma or equivalent.
• 1+ years of customer service experience. Inbound customer service center experience preferred.
• Strong desire and willingness to help customers by providing friendly, knowledgeable and effortless experiences.
• Proven proficiency in computer technology; operating and navigating multiple PC‑based programs (Microsoft Office, Salesforce) and use of dual monitors.
• Experience with high touch, hands‑on, personalized service with customers in a fast‑paced environment.
• Ability to commute to our facility.
• Comfortable sitting up to 8 hours a day.
• A secure workspace that is free from distractions dedicated to job activity (Required for work from home/hybrid).
• Stable internet with ability to provide proof of internet speeds greater than 5 megabits per second upload, 15 megabits per second download and ping less than 80 milliseconds. (Required for work from home/hybrid)

Rewards and Benefits

• Medical, dental, vision and prescription drug coverage
• Paid time off (PTO) and up to 12 company holidays per year (dependent on home province)
• Life insurance coverage, including spousal and dependent life insurance.
• Employee Family Assistance Program to help team members with physical, emotional, mental, financial and other concerns
• Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future
• Educational & Professional Membership Fee Assistance program
• Employee discounts, team member perks and more!

DEI Statement

We encourage you to apply even if your experience doesn't perfectly match this job post as you may still be the right candidate for this role or others. We aspire to create a culture where everyone is comfortable being who they are, can learn and grow to realize their full potential, and is recognized and rewarded for their impact.

We are proud to be an equal opportunity workplace. All qualified applicants are considered for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, age, or disability. Should you need a reasonable accommodation during the application and selection process, please advise us so we can provide appropriate assistance.

Pre‑employment background checks are required for all external candidates. Internal candidates undergo a background check when they move from a non‑driving role to a driving role.