Bilingual Customer Service Representative

Cornerstone Building Brands; Ottawa; On-site; CAD 52,000 - 54,000; Full time

Job summary

Cornerstone Building Brands Canada is seeking a Customer Service Representative for an on-site role in Ottawa. You will manage orders, respond to inquiries, and coordinate with the warehouse to ensure timely deliveries. Multilingual communication and strong organizational skills are essential.

The ideal candidate has college-level training, proficiency in MS Office, and the ability to work in a fast-paced environment while maintaining professionalism and customer focus.

Qualifications

• Completion of college/vocational or technical training.
• MS Office proficiency (Word, Excel, Outlook) required.
• Knowledge of building materials is an asset, but not required.

Responsibilities

• Create and manage order entries and scheduling.
• Coordinate with warehouse on shipping and delivery issues.
• Process payments, credits, and freight documentation as needed.
• Serve customers by phone, email, and in person, offering solutions.
• Support sales team and provide product knowledge to dealers.

Skills

Inside Sales

Order Desk

Bilingual EN/FR

Strong communication

Education

College diploma or equivalent

Tools

MS Office Suite

Job description

Cornerstone Building Brands is a leading manufacturer of exterior building products for residential and low-rise non‑residential buildings in North America. Headquartered in Cary, N.C., we serve residential and commercial customers across the new construction and Repair & Remodel (R&R) markets. Our market‑leading portfolio of products spans vinyl windows, vinyl siding, stone veneer, metal roofing, metal wall systems and metal accessories. Cornerstone Building Brands’ broad, multi‑channel distribution platform and expansive national footprint includes more than 18,800 team members at manufacturing, distribution and office locations throughout North America. Corporate stewardship and Environmental, Social and Governance (ESG) responsibility are embedded in our culture. We are committed to contributing positively to the communities where we live, work and play. For more information, visit us at cornerstonebuildingbrands.com.

Mitten is the original Canadian manufacturer and market leader of vinyl siding. Our continued focus on operational excellence has set the industry benchmark for service, quality, performance and design, backed by the best in class lifetime warranty. As a coast to coast distributor of premium exterior building products we are the link between architects, builders and installers providing an endless variety of business and design solutions. As part of the Cornerstone Building Brands family, we are the largest manufacturer of exterior building products in North America. Our Canadian made vinyl siding has the largest and boldest colour palette in the industry and our colour matched aluminum, shake, stone, and accessories provide the perfect complements and finishing touches to any project. Our products maximize curb appeal and benefit installers by minimizing labour requirements.

The Customer Service Representative is responsible 1) taking and processing orders; 2) responding to customers in person, online and by phone; 3) ensuring customer satisfaction by anticipating customer needs and proposing appropriate solutions based on our product portfolio. As an integral member of the team, the Customer Service Representative maintains productive working relationships, internally and externally, and coordinates all aspects of the sale from orders to deliveries and payments.

RESPONSIBILITIES

• Create and manage order entries.
• Prepare daily order schedule and distribute to warehouse staff.
• Collaborate with warehouse to address shipping errors and discrepancies.
• Address delivery‑related issues such as late shipments, shortages and damaged products.
• Prepare all required paperwork for freight claims due to damages and arrange for credit, or reshipment.
• Process transactions including payments and credits.
• Service customers directly by telephone, email, mail over the counter and in the showroom.
• Respond to customers and sales representatives on inquiries pertaining to product, shipping, warranty, etc.
• Support outside sales team by adopting internal processes to ensure customer satisfaction.
• Product knowledge to assist dealers/customers with parts or install inquiries.
• Participate in local trade shows, occasionally requiring weekend support.
• Complete other tasks, as requested by Branch Manager.

This is fully on site position: Mitten Building Products,1000 Last Mile Dr, Unit 4, Ottawa, ON K1G 6Y1

EDUCATION

• Completion of college/vocational or technical training (minimum requirement: Grade 12 or GED).
• Computer literate; proficiency in using the MS Office Suite including Word, Excel and Outlook.
• Knowledge of building materials and construction techniques is an asset, but not required.

SKILLS AND ATTRIBUTES

• Inside Sales or Order Desk experience is an asset.
• Fluent in English and French both verbal and written.
• Strong administrative, organizational, time management and prioritizing skills.
• Able to handle a fast paced, demanding environment and to act with urgency when necessary.
• Customer-focused attitude with a high level of professionalism and discretion.
• Dedicated team player that can work effectively with their own team as well as other departments to achieve goals.
• Attention to detail and ability to follow up on customer orders.
• Excellent communication, interpersonal skills, and ethics.

Salary: CAD: 52,000-54,000 per year.

This is an existing vacancy.

Cornerstone Buildings Brands Canada is also committed to providing an inclusive and barrier free recruitment and selection process. Applicants should advise Human Resources if they require any type of accommodation during the recruitment process