Bilingual Customer Service Representative

Manpower Canada; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading provider of legal services is seeking a Customer Service Representative for a remote role across Canada. The ideal candidate will be organized, fluent in both English and Dutch, and possess excellent communication and problem-solving skills. Responsibilities include answering customer inquiries, resolving issues, and documenting interactions. The role offers paid training and a competitive hourly rate of $27. Join a supportive work environment and make a significant impact.

Benefits

Paid training

100% remote work

Safe and supportive work environment

Competitive hourly rate

Qualifications

• High school diploma or equivalent (Associate or Bachelor’s degree is an asset).
• Excellent verbal and written communication skills.
• Fluent in English and Dutch.
• Strong problem-solving and analytical abilities.
• Proficient with Microsoft Office and customer service software.

Responsibilities

• Answer customer inquiries via phone, email, and chat.
• Address and resolve customer complaints and issues.
• Assist clients with account-related inquiries.
• Provide information about services and company policies.
• Document customer interactions and maintain records.

Skills

Excellent communication skills

Fluent in English

Fluent in Dutch

Strong problem-solving abilities

Organizational skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Customer service software

Job description

Our client, a leading provider of legal and administrative services, is seeking a Customer Service Representative to join their team. The ideal candidate is highly organized, adept at multitasking and managing priorities in a fast-paced environment, and demonstrates excellent communication skills in both English and Dutch. This position offers a great opportunity to make a meaningful impact while contributing to the organization’s mission.

Job Title: Customer Service Representative
Location: Remote – Anywhere in Canada
Pay Rate: $27/hour

Responsibilities

• Answer customer inquiries via phone, email, and chat in a professional and courteous manner.
• Address and resolve customer complaints and issues in a timely manner.
• Assist clients and customers with account-related inquiries and issues.
• Provide accurate information about servicesand company policies to customers.
• Document all customer interactions and maintain accurate customer records.

What you bring

• High school diploma or equivalent (Associate or Bachelor’s degree is an asset).
• Excellent verbal and written communication skills.
• Fluent in English and Dutch.
• Strong problem-solving and analytical abilities.
• Proficient with Microsoft Office and customer service software.

What’s in it for you?

• Paid training to set you up for success.
• 100% remote – work from anywhere in Canada.
• Safe and supportive work environment.
• Competitive hourly rate.

If this sounds like the opportunity you’ve been looking for, click Apply Now and a recruiter will be in touch to discuss this exciting role. We look forward to connecting with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity – as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.