Bilingual Customer Service Representative

J.D. Irving, Limited; Dieppe; On-site; CAD 40,000 - 50,000; Full time

Job summary

A transportation company located in Dieppe, NB is seeking a Bilingual Customer Service Representative. In this role, you will be responsible for ensuring customer satisfaction through professional handling of inquiries and resolving issues on the first call. Candidates must be bilingual in French and English, possess excellent communication and problem-solving skills, and be capable of managing multiple tasks in a fast-paced environment. This position offers a supportive and dynamic work environment with various employee benefits.

Benefits

Flexible health, drug, dental, and vision plan

RRSP matching program

Employee & Family Assistance Programs

Health & Wellness reimbursements

3 weeks' paid vacation

Free parking

Onsite fitness center open 24/7

Onsite cafeteria

Qualifications

• Bilingualism in French and English is mandatory.
• Exceptional verbal and written communication skills.
• Strong problem-solving abilities required.

Responsibilities

• Respond to inbound call inquiries in a professional manner.
• Ensure first call resolution through effective problem-solving.
• Enter pickups and deliveries promptly.

Skills

Bilingualism (French and English)

Exceptional verbal communication skills

Strong problem-solving skills

Ability to work efficiently with customers

Ability to handle multiple tasks

Knowledge of Microsoft Office Suite

Education

Minimum High School diploma

Post-secondary education

Tools

AS400 system

Job description

With over 50 years in the Transportation industry, Midland Transport has grown into a dynamic company throughout Atlantic Canada, Quebec, Ontario and the northeastern United States.This continued growth and success has been driven by our professional and dedicated team of 1900 employees, drivers and owner operators as well as our Company Values that drives our Superior Quality Service.

Midland Transport is looking for a motivated individual to work as a BilingualCustomer Service Representative based in Head Office Location, Dieppe, NB.

We are looking for someone who has the drive to go above and beyond the call of duty in providing Superior Quality Service for our customers. The new addition to our team will be responsible for providing one call resolution in responding to inquiries from our toll-free customer service line as well as our website.

Monday to Friday day shift.

BenefitsToJoining Midland:

• Adynamic, safe, and rewarding work environment
• A flexible health, drug, dental, and vision plan
• RRSP matching program
• Employee & Family Assistance Programs
• Health & Wellness reimbursements, includes gym memberships, fitness classes or online workout programs
• 3 weeks' paid vacation
• Free parking, an onsite fitness center open 24/7, and an onsite cafeteria

Qualifications

• Education Required: Minimum High School diploma
• Years of Experience Required:
• Bilingualism is mandatory (French and English)
• Exceptional verbal, written and listening communication skills
• Strong problem-solving skills
• The ability to work effectively and efficiently with both internal and external customers
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Ability to work both independently and in a team environment
• Knowledge of Microsoft Office suit
• Knowledge of telephone systems and AS400 system as an asset
• Post-secondary education and call center experience in a fast paced environment, along with knowledge of the transportation industry are definite assets

Responsibilities

• Respond to inbound call inquiries in a professional and timely manner, with a focus on customer satisfaction
• Ensure first call resolution through problem-solving and effective call handling
• Enter pickups and deliveries on timely and precise manner
• Coordinate special movement of freight, trace shipments and research adjustments
• Deliver excellent customer service in accordance with the company's values and policies
• Support other team members by contributing to the team effort