Bilingual Customer Service Representative

Randstad Canada; Burlington; On-site; CAD 52,000 - 76,000; Full time

Job summary

Amazon is seeking an Occupational Medical Responder (OMR) to join the Workplace Health & Safety team in Canada. The role focuses on delivering first aid, guiding associates on injuries and illnesses, and coordinating with medical providers.

You will work with the WHS site manager and specialists, supporting safety operations and documenting care provided. Responsibilities include training and certifying staff in first aid, CPR, and AED, maintaining records, and participating in site safety

Qualifications

• High school diploma or equivalent
• CPR and first aid with AED certification
• MS Office proficiency
• Ontario-specific health certifications required or obtainable within four weeks

Responsibilities

• Provide first aid and refer to outside medical providers as needed
• Minimize injury risk through education and proactive engagement
• Maintain care records for associates
• Coordinate workers’ compensation and return-to-work programs
• Provide daily activity logs and shift reports
• Coach operations on observed at-risk work habits
• Maintain medical supply inventory and a clean environment
• Support first aid, CPR and AED training/certification programs
• Ensure ongoing credential maintenance
• Work flexible shifts including days, nights, holidays, weekends
• Assist with saliva drug testing protocols
• Support emergency response when needed

Skills

CPR

First aid

AED

Microsoft Office

Education

Ontario High School Diploma

WSIB First Aid/CPR/AED Certification

PCP/RN Certification (Ontario)

Tools

Microsoft Office

Job description

The Amazon Workplace Health & Safety (WHS) team is deeply committed to the safety and wellbeing of our people. WHS sets the strategic direction to provide resources, best practices, and safe environments to proactively manage the health and wellbeing of our workforce. In this position, you will work closely with the WHS site manager, WHS specialist, and occasionally the Wellness Specialist (WS). This includes attending weekly associate safety committee meetings, greeting all new hires for the site or through daily one-on-one interaction. Additionally, the OMR will participate in weekly case management review meetings as necessary.

As an OMR, you will independently assess and administer first aid as well as offer guidance to Amazon Associates (AAs) on both occupational and non-occupational injuries or illnesses. You should be passionate about learning and advocating health and wellness principles to consistently support AAs on a daily basis. You will refer care to outside medical providers as needed, and learn about OSHA regulations, risk, and analysis.

The OMR will function as a part of the larger team onsite, assisting with all first aid needs and support safety operations as needed.

Responsibilities

• Provide first aid support and make referrals to outside medical providers as necessary.
• Minimize the AA risk of injury through awareness, education, and proactive engagement.
• Maintain all records of care provided to AAs.
• Coordinate and maintain the workers’ compensation and return to work programs for AAs with work-related injuries.
• Provide daily activity logs and end of shift reports.
• Engage with AAs and leadership on operations floor to provide coaching regarding observed at-risk work habits.
• Maintain a clean working environment and ensure appropriate medical supply inventory is maintained.
• Participate in training and certification to facilitate first aid, CPR and AED certifications classes.
• Maintain all first aid, CPR, AED credentials.
• Work flexible shifts which could include days, nights, holidays, and/or weekends.
• Assist with random saliva drug testing protocols.
• Maintain effective care delivery in emergencies and assist emergency response at the site.

Additional Job Elements

• Lift up to 49 pounds and frequently push, pull, squat, bend, and reach.
• Stand/walk for up to 12 hours during shifts.
• Work in an environment where the noise level varies.
• Work in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments).
• Continuously climb and descend stairs (applies to sites with stairs).

Ontario Tag Line

Amazon is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.

BASIC QUALIFICATIONS

• High school or equivalent diploma
• CPR course
• Valid card evidencing successful completion of a first aid, CPR, and AED course from the American Heart Association or American Red Cross, or willingness to obtain it within four weeks of employment
• Knowledge of Microsoft Office products and applications
• Ontario: High School or equivalent diploma; AND
• Ontario: Must have a valid card evidencing successful completion of standard first aid with CPR/AED level A or C from a Workplace Safety and Insurance Board (WSIB) approved certifying authority; AND
• Ontario: Must have one of the following:
• Valid Provincial Primary Care Paramedic (PCP) Certification from the Ministry of Health AND/OR the Canadian Organization of Paramedic Regulators; OR
• Registered Practical Nurse (RPN) or Registered Nurse (RN) from the Ministry of Health AND/OR the Provincial College of Nurses AND/OR Department of Health.

PREFERRED QUALIFICATIONS

• Experience with workers' compensation
• Experience and certification in teaching first-aid, CPR and AED
• Job experience as a Military Medic (Canadian Armed Forces)
• Certified to teach first aid, CPR, and AED training from the Canadian Red Cross
• Proficient in Microsoft Office
• Experience with an industrial wellness program
• Experience managing musculoskeletal disorders, ergonomics, and coaching on body mechanics
• Demonstrated work experience with OSHA regulations and Workers Compensation
• Proficient in digital recordkeeping

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers.