Bilingual Customer Service Rep - Remote Accounts

Ford Motor; Remote; CAD 40,000 - 55,000; Full time

Job summary

A prominent financial services provider is looking for a Bilingual Customer Service Representative specializing in Account Maintenance. This role is remote but candidates must be located within a 40-kilometer radius of Edmonton, AB. Key responsibilities include providing top-notch customer service in both English and French and following company policies. The ideal applicant should possess excellent communication skills and experience in customer service. Flexibility in scheduling during operational hours is required.

Qualifications

• Candidates should have unparalleled customer service experience via phone and email.
• Excellent communication skills in both French and English are essential.
• Must reside in or around Edmonton, AB, and attend training at the office.

Responsibilities

• Engage with customers to provide excellent service.
• Adhere to company policies while delivering consistent service.
• Participate in team meetings and collaborate with colleagues.
• Utilize company resources responsibly according to policies.
• Give and receive constructive feedback in a professional manner.
• Adapt quickly to changes in tasks or priorities.

Skills

Bilingual (English and French)

Excellent communication skills

Customer service experience

Proficiency in MS Office

Education

High School Diploma or Canadian Adult Education Credential (CAEC)

Job description

A prominent financial services provider is looking for a Bilingual Customer Service Representative specializing in Account Maintenance. This role is remote but candidates must be located within a 40-kilometer radius of Edmonton, AB. Key responsibilities include providing top-notch customer service in both English and French and following company policies. The ideal applicant should possess excellent communication skills and experience in customer service. Flexibility in scheduling during operational hours is required.