Bilingual Customer Service Rep – Mortgage & Legal Support

FCT; City of Moncton; Hybrid; CAD 40,000 - 55,000; Full time

Job summary

A leading title insurance company located in Moncton, Canada, is seeking a Customer Service Representative to join their team. The role involves handling inbound and outbound calls while providing exceptional customer service and support. Ideal candidates will have at least one year of experience in a call center environment and strong communication skills. This position offers a hybrid work arrangement and comprehensive benefits.

Benefits

Comprehensive benefits

Group retirement savings plan with company match

Paid holidays

Hybrid work arrangements

Qualifications

• Minimum one year of customer service experience in a call center environment.
• Exceptional phone manner with strong communication and interpersonal skills.
• Detail-oriented and proven ability to multi-task in a fast-paced environment.

Responsibilities

• Handle a high volume of inbound calls/requests for service in a friendly manner.
• Address issues related to lawyer and lender files, escalating as required.
• Organize rush requests and assist with document packages and reporting.

Skills

Communication skills

Problem-solving

Detail-oriented

Interpersonal skills

Education

Legal Assistant/Law Clerk diploma

Tools

MS Office

Job description

A leading title insurance company located in Moncton, Canada, is seeking a Customer Service Representative to join their team. The role involves handling inbound and outbound calls while providing exceptional customer service and support. Ideal candidates will have at least one year of experience in a call center environment and strong communication skills. This position offers a hybrid work arrangement and comprehensive benefits.