Bilingual Customer Service Rep – Hybrid (French/English)

Hispanic Alliance for Career Enhancement; Saint-Laurent-de-l'Île-d'Orléans; Hybrid; CAD 40,000 - 55,000; Full time

Job summary

A leading industrial distributor is hiring a full-time Customer Service Representative in Quebec. The role requires fluency in French and English and involves responding to customer inquiries via phone and email. Applicants should have a high school diploma and at least 1 year of customer service experience. The position offers a hybrid work environment after training, which is conducted onsite. Benefits include medical coverage, paid time off, and retirement savings plans.

Benefits

Medical, dental, vision and prescription drug coverage

Paid time off (PTO) and holidays

Employee discounts and perks

Qualifications

• Fluency in both French and English is required.
• 1+ years of customer service experience.
• High School diploma or equivalent.

Responsibilities

• Respond to high volume of inbound phone calls and emails.
• Use critical thinking skills to resolve customer concerns.
• Collaborate in a team-based environment.

Skills

Fluency in both French and English

Customer service experience

Proficiency in computer technology

Strong communication skills

Education

High School diploma or equivalent

Tools

Microsoft Office

Salesforce

Job description

A leading industrial distributor is hiring a full-time Customer Service Representative in Quebec. The role requires fluency in French and English and involves responding to customer inquiries via phone and email. Applicants should have a high school diploma and at least 1 year of customer service experience. The position offers a hybrid work environment after training, which is conducted onsite. Benefits include medical coverage, paid time off, and retirement savings plans.