Bilingual Customer Service Rep (French/English)

W. W. Grainger; Saint-Laurent-de-l'Île-d'Orléans; Hybrid; CAD 40,000 - 55,000; Full time

Job summary

A leading industrial distributor is seeking a full-time Customer Service Representative in Saint-Laurent, Quebec. The role involves responding to a high volume of inbound inquiries while ensuring customers receive knowledgeable and friendly service. Fluency in both French and English is required, along with computer proficiency. Employees can expect a hybrid work environment and a comprehensive benefits package, including medical coverage and paid time off.

Benefits

Medical, dental, vision, and prescription drug coverage

Paid time off (PTO)

Employee discounts

Qualifications

• 1+ years of customer service experience preferred.
• Experience with high touch, hands‑on, personalized service.
• Ability to commute to the facility.

Responsibilities

• Respond to high volume of inbound phone calls and emails.
• Navigate customers’ challenges using various resources.
• Use critical thinking to resolve customer concerns.

Skills

Fluent in both French and English

Strong desire to help customers

Communication skills

Proficiency in computer technology

Education

High School diploma or equivalent

Tools

Microsoft Office

Salesforce

Job description

A leading industrial distributor is seeking a full-time Customer Service Representative in Saint-Laurent, Quebec. The role involves responding to a high volume of inbound inquiries while ensuring customers receive knowledgeable and friendly service. Fluency in both French and English is required, along with computer proficiency. Employees can expect a hybrid work environment and a comprehensive benefits package, including medical coverage and paid time off.