Bilingual Customer Service (EN / FR) - Work from home - for Roadside Assistance Company

Arise Virtual Solutions; Toronto; Remote; CAD 35,000 - 50,000; Full time

Job summary

A remote customer service platform is seeking bilingual French-speakers to provide customer service support for a roadside assistance program. This work-from-home opportunity offers flexible scheduling 24/7 and is ideal for those fluent in both French and English. Successful candidates will deliver outstanding customer service, negotiate service rates, and document interactions for customer satisfaction. No degree is necessary, and certification courses are available to prepare agents for servicing clients.

Qualifications

• Self-motivated with outstanding problem-solving skills.
• Excellent written, listening, and verbal communication skills.
• Ability to navigate multiple systems efficiently.

Responsibilities

• Provide bilingual support to customers through outbound calls.
• Negotiate service rates for services rendered.
• Document issues, resolutions, and follow-up actions.

Skills

Bilingual (English/French)

Customer service

Problem-solving

Communication skills

Job description

Bilingual French-speakers are needed to provide Customer Service Support for a Roadside Assistance company. This work-from-home opportunity offers flexible scheduling 24 hours-a-day, including weekends. Perfect for fully-fluent bilingual speakers who can deliver premier customer service in French and English – all while working from the safety of your own home! And it’s all possible through the Arise® Platform.

The Arise® Platform is an online portal that connects you to remote customer service opportunities with big-name brands. Through the platform, you can provide remote customer support; earning income while saving time and money on costs associated with working outside of the home.

The platform offers various flexible opportunities immediately available, including this bilingual roadside assistance opportunity, and you can start earning money in a few weeks. Serve the client’s customers in the mornings, evenings, and in-between when it’s most convenient for you. This unique opportunity offers plenty of afternoon, evening and night-time hours for those looking to work an evening or night gig.

And, rest assured – while automotive knowledge is a plus, it’s not needed to offer reassurance and support to stranded drivers.

Day in the Life Using the Arise® Platform to Provide Service:

• Providing bilingual (English/French) support to customers, service providers, and partners through outbound calls.
• Negotiating agreeable service rates for services rendered.
• Helping to guarantee a smooth and empathetic customer experience.
• Gathering and verifying all information with the Customer.
• Documenting all issues, resolutions, and follow-up actions.
• Accurately and efficiently resolving customer inquiries on the first contact.

What it Takes to Succeed:

What it takes to succeed :

You must be self-motivated, possess outstanding problem-solving skills, patience, and empathy. Excellent written, listening, and verbal communication skills are a must. It’s also important to deliver knowledgeable, friendly, and customer service while efficiently navigating multiple systems.

No degree necessary – This great work-from-home opportunity is for anyone who is ready to invest in themselves and work hard on their own terms. Sign up and run your own customer support business or work as an agent for a Service Partner company already on the platform.

Certification courses can be as short as a few days or can last up to six weeks, depending on the complexity of the client program.

What You Need to Get Started:

• Register to use the Arise Platform by clicking apply.
• Select a client program.
• Enroll in a certification course to prepare to service.

Computer and Equipment Requirements are listed at www.ariseworkfromhome.com / equipment.

This is not an offer of employment. It is an opportunity to enter a business-to-business relationship with Arise.