Bilingual Customer Service Broker Home & Auto Insurance

OTIP Group of Companies (OGC); Ottawa; Remote; CAD 50,000 - 60,000; Full time

Job summary

A prominent Canadian insurance firm in Ottawa is seeking a full-time service assistant to help clients with product information, resolve complaints, and manage various insurance tasks. Candidates should possess a RIBO licence and have at least one year of relevant experience. The role offers a rewarding salary, excellent benefits, and flexible remote work options.

Benefits

Rewarding salary and bonuses

Industry-leading group benefits with 100% premium coverage

Defined benefit pension plan

100% coverage of continuing education fees

Access to learning resources like LinkedIn Learning

Flexible work-from-home options

Opportunities for advancement

Qualifications

• Must possess a RIBO licence.
• At least one year of experience in personal lines automobile and property insurance is required.
• Exceptional communication skills to engage effectively with stakeholders.

Responsibilities

• Assist clients by providing product information and resolving complaints.
• Directly handle telephone inquiries and process changes in the system.
• Attract potential clients by answering product-related questions.
• File and document records of insurance transactions.
• Maintain a comprehensive log for contentions and management discussions.

Skills

Exceptional communication skills

Time management

Project management

Organizational skills

Knowledge of Microsoft Office Suite

Ability to communicate in French

Education

RIBO licence

Minimum one year experience in personal lines automobile and property insurance

Job description

What You’ll Do :

Reporting to the Assistant Manager Service you'll be responsible for assisting clients by providing product and service information, resolving client complaints and assessing risks for automobile and property policies.

The core parts of your role will be to :

• Directs or responds to telephone inquiries and written requests. This includes processing changes directly into the computer system applying proper underwriting standards assessing risks according to binding requirements and answering general account inquiries.
• Resolves product and service problems. This includes clarifying client complaints determining the cause of the complaint selecting the best solution and explaining it expediting correction following-up to ensure resolution and making recommendations to management as required.
• Attracts potential clients. This includes answering questions and providing information regarding products and services obtaining ex-dates and meeting or surpassing ex-date objectives to increase sales potential.
• Prepares and drafts responses to routine correspondence.
• Processes rewrites and remarkets following established new-business guidelines.
• Files and documents records of insurance transactions and maintains and updates current rate manuals for all markets as received including new coverage announcements.
• Maintains a comprehensive log and diary system reviewing and flagging contentious issues for discussion with management as required.
• Provides quality service while adhering to customer service standards keeping information confidential to protect operations.
• Performs other duties within competence as assigned.

Qualifications :

Lets Talk About You :

This is the unique blend of skills and experience we would love to see in an ideal candidate :

• A RIBO licence.
• A minimum of one years experience in personal lines automobile and property insurance.
• Exceptional communication skills and the demonstrated ability to deal effectively with all levels of internal and external stakeholders.
• Superior time management project management and organizational skills to manage competing priorities.
• Intermediate knowledge of Microsoft Office Suite applications.
• The ability to communicate in French.

We also consider your potential. If you know you have what it takes to do the job but your experience doesnt exactly match the qualifications above we encourage you to apply and provide us with more details about why you think you would be a great fit.

Additional Information :

Some of the Perks We Offer :

We offer best-in-class pension and benefits total reward programs and comprehensive mental wellness supports to set you up for every success in and outside of work. Here are just some of the reasons you’ll love working here :

• Rewarding salary and bonuses that truly value your dedication
• Industry-leading group benefits with 100% premium coverage (excluding LTD) that start on your first day
• Defined benefit pension plan for a financially confident retirement
• 100% coverage of approved continuing education and licensing fees (including RIBOcourses in Ontario)
• Access to a wealth of learning resources including LinkedIn Learning for professional development
• Flexible work-from-home and hybrid options
• Unlock your potential with opportunities for advancement

Lets work together! If you are interested in this opportunity please apply online.

OTIP and its group of companies strive to create an accessible and inclusive work environment where everyone is treated with respect and dignity. Upon individual request we will endeavor to remove any barrier to the recruitment and selection processes and provide accommodations for persons with disabilities.

As a business we protect what matters most to our members. As an employer we value what matters most in our workplace. Together this includes fostering a diverse equitable and inclusive environment for all. We are committed to learning and evolving so we can continue to celebrate what makes us special. You are who you are and our differences are what make us unique.

We are an equal opportunity employer and encourage applications from all qualified individuals.We thank all applicants for their interest; however only candidates selected for an interview will be contacted.

#LI-Remote

Remote Work : Yes

Employment Type : Full-time

Key Skills

Sales Experience,Presentation Skills,Time Management,Customer Service,Communication skills,Microsoft Outlook,Workers' Compensation Law,Outside Sales,Underwriting,Insurance Sales,Customer relationship management,Phone Etiquette

Experience : years

Vacancy : 1