Bilingual Customer Service Agent

Ecolab; Quebec; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading global service company is seeking a Bilingual Customer Service Agent in Quebec. This remote, full-time role involves processing customer orders and ensuring high satisfaction. Ideal candidates are bilingual, have customer service experience, and are proficient in Microsoft Office. Enjoy a comprehensive benefits package starting from day one.

Benefits

Comprehensive benefits package

Work from home

Stable, growing global company

Qualifications

• 1 – 2 years of customer service experience.
• Experience in a call center environment is a definite asset.
• Excellent verbal and written communication skills.

Responsibilities

• Process inbound customer orders, service requests and inquiries.
• Manage Order Processing inbox in a timely manner.
• Handle calls in a prompt and courteous manner.

Skills

Bilingual, English / French

Strong problem solving skills

Customer service skills

Interpersonal skills

Education

High school diploma or equivalent

Post-secondary degree or diploma

Tools

Microsoft Office Suite

Customer Service software (SAP, CRM)

Job description

JOB DESCRIPTION

Join Ecolab Canada’s call center and become part of a dynamic team that loves their work and enjoys each other. As a respected Bilingual Customer Service Agent, use your high energy and social skills to partner with our customers to help them achieve maximum benefit from Ecolab’s products. As a team, we strive to exceed our objectives to help drive greater customer satisfaction.

What’s in it For You :

• Enjoy a remote, full-time work schedule
• Be recognized for meeting goals and sharpen your professional business acumen
• Work for a stable, growing, global Fortune 500 company
• Comprehensive benefits package starting day 1 of employment

What You Will Do :

• Process Ecolab inbound customer orders, service requests and inquiries (80-120 inbound calls per shift)
• Manage Order Processing inbox in a timely and accurate manner
• Handle all calls in a prompt and courteous manner to maintain excellent customer relations
• Operate customer service software accurately and embrace technology while speaking with the customer to execute their requests
• Ensure a positive experience as you ask questions and listen empathetically
• Utilize solid problem solving and interpersonal skills
• Represent the Ecolab purpose to make the world cleaner, safer and healthier

Work week and shift :

Weekly schedule will typically be 40 hours / week, Monday to Friday, from 9 : 30am to 6 : 00pm ET

Minimum Qualifications :

• High school diploma or equivalent
• Bilingual, English / French
• 1 – 2 years of customer service experience
• Proficient with Microsoft Office Suite software (Excel, Word, Outlook, Teams)
• No immigration sponsorship available for this position

Preferred Qualifications :

• Post-secondary degree or diploma
• Previous customer service experience in a call center environment is a definite asset
• Good computer skills and accurate keyboarding skills
• Experience using Customer Service software, such as SAP, CRM
• Team player and strong customer service focus
• Ability to interact professionally with others and work independently in a fast-paced environment
• Strong problem solving and interpersonal skills
• Excellent verbal and written communication skills
• Highly dependable team player
• Ability to prioritize workload and complete responsibilities on time

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Our Commitment to a Culture of Inclusion & Belonging

Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance in all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement. Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.