Bilingual Customer Service Agent

Ecolab; Canada; Remote; CAD 40,000 - 55,000; Full time

Job summary

A leading global company is seeking a Bilingual Customer Service Agent to join their remote team. The role involves processing customer inquiries efficiently and ensuring customer satisfaction through excellent communication. The ideal candidate is bilingual in English and French, with 1-2 years of customer service experience, and is proficient with Microsoft Office. This full-time position offers competitive benefits starting from day one.

Benefits

Comprehensive benefits package

Recognition for meeting goals

Stability with a Fortune 500 company

Qualifications

• 1-2 years of customer service experience required.
• Proficient with Microsoft Office Suite (Excel, Word, Outlook, Teams).
• No immigration sponsorship available for this position.

Responsibilities

• Process inbound customer orders and service requests efficiently.
• Manage Order Processing inbox in a timely manner.
• Ensure a positive customer experience through effective communication.

Skills

Bilingual English / French

Customer service skills

Problem-solving skills

Interpersonal skills

Education

High school diploma or equivalent

Post-secondary degree or diploma

Tools

Microsoft Office Suite

SAP CRM

Job description

Join Ecolab Canada’s call center and become part of a dynamic team that loves their work and enjoys each other. As a respected Bilingual Customer Service Agent use your high energy and social skills to partner with our customers to help them achieve maximum benefit from Ecolab’s products. As a team we strive to exceed our objectives to help drive greater customer satisfaction.

What’s in it For You:

• Enjoy a remote full‑time work schedule
• Be recognized for meeting goals and sharpen your professional business acumen
• Work for a stable growing global Fortune 500 company
• Comprehensive benefits package starting day 1 of employment

What You Will Do:

• Process Ecolab inbound customer orders, service requests and inquiries (80‑120 inbound calls per shift)
• Manage Order Processing inbox in a timely and accurate manner
• Handle all calls in a prompt and courteous manner to maintain excellent customer relations
• Operate customer service software accurately and embrace technology while speaking with the customer to execute their requests
• Ensure a positive experience as you ask questions and listen empathetically
• Utilize solid problem‑solving and interpersonal skills
• Represent the Ecolab purpose to make the world cleaner, safer and healthier

Work week and shift: Weekly schedule will typically be 40 hours / week Monday to Friday from 9:30 am to 6 :00 pm ET

Minimum Qualifications:

• High school diploma or equivalent
• Bilingual English / French
• 1–2 years of customer service experience
• Proficient with Microsoft Office Suite software (Excel, Word, Outlook, Teams)
• No immigration sponsorship available for this position

Preferred Qualifications:

• Post‑secondary degree or diploma
• Previous customer service experience in a call center environment is a definite asset
• Good computer skills and accurate keyboarding skills
• Experience using Customer Service software such as SAP CRM
• Team player and strong customer service focus
• Ability to interact professionally with others and work independently in a fast‑paced environment
• Strong problem‑solving and interpersonal skills
• Excellent verbal and written communication skills
• Highly dependable team player
• Ability to prioritize workload and complete responsibilities on time