Bilingual Customer Experience Pro (EN/FR), Hybrid

Sonova Group; Mississauga; Hybrid; CAD 45,000 - 60,000; Full time

Job summary

A leading hearing solutions company in Mississauga is seeking a Bilingual Customer Service Representative to support sales efforts and serve as a customer liaison. The role involves providing exceptional service, proactive support, and ensuring accuracy in customer interactions. Ideal candidates will be fluent in English and French, have customer service experience, and possess strong communication skills. Opportunities for flexible hybrid work are available.

Benefits

Exciting and challenging work environment

Collaborative culture

Opportunities for continuous self-improvement

Flexible hybrid work model

Rich benefits plan

Mentorship program

Qualifications

• Must have professional working proficiency in English and French.
• Experience in customer service is essential.
• Strong telephone etiquette and interpersonal skills required.

Responsibilities

• Serve customers via phone, fax, mail, or email.
• Process written and oral BTE and ITE orders.
• Investigate and resolve shipment and order issues.

Skills

Professional working proficiency in English and French

Customer service experience

Strong telephone etiquette

Interpersonal skills

Proactive problem-solving abilities

Team-oriented

Intermediate computer skills

Familiarity with SAP

Familiarity with Salesforce

Education

Secondary or post-secondary education

Tools

Microsoft Office

SAP

Salesforce

Job description

A leading hearing solutions company in Mississauga is seeking a Bilingual Customer Service Representative to support sales efforts and serve as a customer liaison. The role involves providing exceptional service, proactive support, and ensuring accuracy in customer interactions. Ideal candidates will be fluent in English and French, have customer service experience, and possess strong communication skills. Opportunities for flexible hybrid work are available.