Bilingual Customer Care Specialist - Remote/Growth

Amilia Enterprises Inc.; Quebec; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A leading technology company is seeking a Customer Care Specialist to enhance the customer experience. You will be responsible for delivering support through phone, chat, and email while working closely with the team. The ideal candidate has over 2 years of experience in customer service and is bilingual in French and English. This position offers a progressive salary, flexible work options, and opportunities for professional development.

Benefits

Competitive salary

Group RRSP employer contribution

Group insurance

$750 wellness allowance

Flexible hours

4 weeks' vacation

Skill development opportunities

Weekly Bootcamp and Pilates classes

Qualifications

• Over 2 years of experience in customer service.
• Bilingual in French and English, spoken and written.
• Ability in Change Management.

Responsibilities

• Deliver a dynamic and empathetic multichannel customer experience.
• Analyze customer needs and provide a suitable solution.
• Diagnosing and solving technical problems.

Skills

Customer service

Bilingual (French and English)

Technical problem-solving

Empathy

Organization

Tools

Zendesk

Intercom

Excel

Sharepoint

Outlook

Teams

Zoom webinar

Job description

A leading technology company is seeking a Customer Care Specialist to enhance the customer experience. You will be responsible for delivering support through phone, chat, and email while working closely with the team. The ideal candidate has over 2 years of experience in customer service and is bilingual in French and English. This position offers a progressive salary, flexible work options, and opportunities for professional development.