Bilingual Customer Care Specialist – Hybrid (15mo)

Getinge; Mississauga; Hybrid; CAD 50,000 - 70,000; Full time

Job summary

A multinational healthcare company is seeking a Bilingual Customer Service Representative in Mississauga to provide exceptional customer support in both English and French. This role includes processing orders, managing customer inquiries, and coordinating with internal departments. The ideal candidate has 3-5 years of relevant experience, a high school diploma, and strong Microsoft Excel skills. The position offers a hybrid work model and comprehensive benefits.

Benefits

Health, Dental, Vision and Travel insurance benefits

Registered Pension Plan with company match

Paid Time Off

Wellness initiative & Health Assistance Resources

Life Insurance

Short and Long Term Disability Benefits

Hybrid Work Arrangements

Parental and Caregiver Leave

Tuition Reimbursement

Qualifications

• Minimum of 3-5 years of related experience.
• Working knowledge of SAP would be an asset.
• Availability to go to the office 1-2 times a week.

Responsibilities

• Provide customer service support in both official languages.
• Assist customers via email and phone.
• Process and confirm customer orders.
• Coordinate with sales, service, and finance departments.

Skills

Strong skills with Microsoft Excel

Problem-solving ability

Flexibility and adaptability

Detail-oriented

Interpersonal skills

Organizational skills

Medical industry experience

Education

High school diploma or equivalent

Tools

SAP

Job description

A multinational healthcare company is seeking a Bilingual Customer Service Representative in Mississauga to provide exceptional customer support in both English and French. This role includes processing orders, managing customer inquiries, and coordinating with internal departments. The ideal candidate has 3-5 years of relevant experience, a high school diploma, and strong Microsoft Excel skills. The position offers a hybrid work model and comprehensive benefits.