Bilingual Customer Care Specialist (EN/FR) — Mon-Fri

Canada Careers; Eastern Ontario; On-site; CAD 45,000 - 55,000; Full time

Job summary

A leading industrial gas company in Canada is seeking a Customer Care Representative to enhance customer experience through effective communication and order management. This role involves handling inbound calls, resolving customer issues, and a strong attention to detail is essential. Candidates should have a minimum Grade 12 education and experience with Microsoft Office, with bilingualism as a plus. The position offers competitive pay, set schedules, and opportunities for career advancement.

Benefits

Excellent paid time off

Competitive pay with comprehensive benefits

Career growth opportunities

Referral program

Qualifications

• Must have strong PC keyboarding skills.
• Bilingual in English and French is an asset.
• Ability to work in a cross functional environment.

Responsibilities

• Liaise with customers to ensure exceptional customer experience.
• Answer inbound calls professionally and manage orders.
• Resolve customer concerns and complaints in a timely manner.

Skills

Strong problem-solving skills

Excellent verbal and written communication skills

Strong attention to detail

Time management skills

Multi-tasking skills

Education

Minimum Grade 12 education, College diploma or equivalent experience

Tools

Microsoft Office (Outlook, Word, Excel)

SAP

Job description

A leading industrial gas company in Canada is seeking a Customer Care Representative to enhance customer experience through effective communication and order management. This role involves handling inbound calls, resolving customer issues, and a strong attention to detail is essential. Candidates should have a minimum Grade 12 education and experience with Microsoft Office, with bilingualism as a plus. The position offers competitive pay, set schedules, and opportunities for career advancement.