Bilingual Customer Care Specialist, EN/FR – Hybrid Role

Manulife; Southwestern Ontario; Hybrid; CAD 45,000 - 55,000; Full time

Job summary

A leading financial services provider in Canada is seeking Bilingual Customer Service Representatives to join their team. This role involves providing exceptional service in both French and English, managing customer inquiries effectively in a hybrid work environment. Ideal candidates will have strong technical skills and a willingness to grow within the company. Join us for a chance to empower others and foster collaboration while enjoying unlimited coffee and comprehensive benefits.

Benefits

Flexible work environment

Unlimited coffee

Comprehensive benefits

Qualifications

• Proven experience in a fast-paced customer service environment.
• Ability to navigate multiple computer systems and software applications.

Responsibilities

• Provide exceptional customer service through inbound calls, email, and chat.
• Handle a high volume of customer inquiries and analyze problems.
• Leverage technology to accurately record customer interactions.

Skills

Bilingual (French and English)

Strong technical skills

Emotional intelligence

Job description

A leading financial services provider in Canada is seeking Bilingual Customer Service Representatives to join their team. This role involves providing exceptional service in both French and English, managing customer inquiries effectively in a hybrid work environment. Ideal candidates will have strong technical skills and a willingness to grow within the company. Join us for a chance to empower others and foster collaboration while enjoying unlimited coffee and comprehensive benefits.