Bilingual Customer Care Representative

Baxter Healthcare; Mississauga; On-site; CAD 50,000 - 75,000; Full time

Job summary

Baxter Healthcare in Mississauga, Ontario is seeking a Bilingual Customer Service Representative to be the principal link to healthcare professionals, manage orders, resolve inquiries, and help deliver Baxter solutions that Save and Sustain Lives.

This on-site role requires English and French fluency, a college diploma, 2–3 years in customer service, and proficiency with Excel; Power BI, JDE and data analytics experience are a plus.

Qualifications

• Proficiency in English and French (spoken and written).
• College Degree/Diploma required.
• 2–3 years of experience in Customer Service.

Responsibilities

• Provide customer support through active management of customer order fulfillment process, including order receipt, entry, and scheduling.
• Receive, verify, and assess/confirm customer orders based on ordering patterns and existing capacity.
• Clarify any queries or potential schedule adjustments with customers.
• Manage general customer enquiries and complaints, advancing issues as needed.
• Communicate timely updates to customers on production/delivery changes and order adjustments.
• Work with internal teams to fulfill customer orders through prioritization, production scheduling, and ongoing delivery monitoring.
• Engage with transportation providers to establish pick-up and delivery schedules.
• Manage customer delivery metrics and maintain service issue logs for reporting and analysis.

Skills

English and French fluency

Attention to detail

Data analytics

Education

College Degree/Diploma

Tools

Microsoft Excel

Power BI

JDE

Job description

This is whereyour work makes a difference.

At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.

Here, you will find more than just a job—you will find purpose and pride.

Your Role at Baxter

This is where you build trust to achieve results

As a Bilingual Customer Service Representative, you take pride in representing Baxter and our products. Your solid understanding of our broad product line and belief in the benefits and quality they deliver to patients supports your confidence. Our customers count on you and respect your knowledge and curiosity when exploring solutions to satisfy their needs. You enjoy being on site, nurturing relationships, and building trust with the doctors and nurses who use Baxter solutions every day.

In your role as the principal link to healthcare professionals relying on our products to save and sustain lives, you embody and communicate our solutions. You find value in noticing how teams interrelate and cooperate to produce business results. The insights and responses you communicate to your team and interdisciplinary partners contribute to confirming and refining priorities and changes.

Your Team

We embrace opportunities to connect with the doctors and nurses that use our products every day to save and sustain lives. Observing their work, understanding their needs, and developing positive collaborations are integral to our success.

We're a friendly, collaborative group of people who push each other to do better every day. We find outstanding strategies to close deals and expand our skills by challenging ourselves and others. Whether out in the field with a partner or tackling challenges with your territory team, you always have camaraderie and support to help accomplish your goals.

What you'll be doing

• Provide customer support through active management of customer order fulfillment process, including order receipt, entry, and scheduling
• Receive, verify, and assess/confirm customer orders based on ordering patterns and existing capacity
• Clarify any queries or potential schedule adjustments with customers
• Manage general customer enquiries and complaints, advancing issues as needed
• Communicate timely updates to customers on production/delivery changes and order adjustments
• Work with internal teams to fulfill customer orders through prioritization, production scheduling, and ongoing delivery monitoring
• Engage with transportation providers to establish pick-up and delivery schedules
• Manage customer delivery metrics and maintain service issue logs for reporting and analysis

What you'll bring

• Proficiency in English and French (spoken and written)
• College Degree/Diploma
• 2-3 years of experience in Customer Service
• Proficient in Microsoft Excel
• Attention to detail and ability to accomplish tasks with thorough concern for all areas involved
• Preferred: Power BI experience
• JDE experience
• Data Analytics experience

We understand that compensation is an important factor as you consider the next step in your career. At Baxter,we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The estimated salary range for this position is $49,920 - $74,880 annually, which reflects base salary as wellas estimated target payout under the Management Incentive Compensation Plan. Individual pay will bedetermined based upon skills, expertise and experience, and the incentive, which is contingent upon company andindividual performance outcomes.

As part of our recruitment process, Baxter Corporation may use AI tools to assist screening candidates and assistin evaluating candidate qualifications. All final hiring decisions are made by the hiring manager and recruitmentteam

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Reasonable AccommodationsBaxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

6975 Creditview Road, Unit #3|Mississauga, ON L5N 8E9|Canada