Bilingual Customer Care & Order Specialist (Onsite)

MANN+HUMMEL; Toronto; On-site; CAD 40,000 - 60,000; Full time

Job summary

A global manufacturing leader in Markham, Ontario is seeking a bilingual Customer Service Representative to provide exceptional support to customers. The role entails managing inquiries, processing orders, and resolving issues. The ideal candidate will have a Diploma with at least two years of experience in customer service, particularly in a B2B environment. This full-time position offers a flexible work schedule and comprehensive benefits after three months.

Benefits

Flexible work schedule

Dynamic team environment

Comprehensive health, dental, and vision insurance

Training provided at Trois-Rivières facility

Qualifications

• Minimum of two years of experience in customer service, preferably in a B2B environment.
• Ability to perform efficiently in a fast-paced, high-volume environment.

Responsibilities

• Serve as the primary point of contact for customers and respond to inquiries by phone and email.
• Manage customer orders from entry through invoicing, ensuring accuracy.
• Handle and resolve customer complaints efficiently with satisfactory solutions.
• Collaborate with internal departments to meet customer requirements.
• Proactively communicate with customers regarding order status.

Skills

Proficient in Microsoft Office Suite

Bilingualism: Fluent English with functional French

Strong communication and customer service abilities

Problem-solving and conflict-resolution skills

Effective time management and organizational capabilities

Accuracy and attention to detail

Education

Diploma of College Studies (DEC) or equivalent

Tools

SAP S/4HANA Cloud

Job description

A global manufacturing leader in Markham, Ontario is seeking a bilingual Customer Service Representative to provide exceptional support to customers. The role entails managing inquiries, processing orders, and resolving issues. The ideal candidate will have a Diploma with at least two years of experience in customer service, particularly in a B2B environment. This full-time position offers a flexible work schedule and comprehensive benefits after three months.