Bilingual Customer Care Coordinator (*6-month contract*)

CAPREIT Apartments; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A property management company in Toronto is seeking a Bilingual Customer Care Coordinator for a 6-month contract. This role involves managing tenant relations, sales, and administration to ensure high occupancy rates. The ideal candidate will be bilingual in French and English, have at least 2 years of sales experience, and possess exceptional customer service skills. Flexibility to work varying shifts is required, making it a dynamic position within a supportive team environment.

Qualifications

• Minimum 2 years of experience in sales is required.
• Must demonstrate outstanding customer relations skills.
• Ability to multitask and work in a team-oriented atmosphere.

Responsibilities

• Monitor vacancy and identify issues in occupancy.
• Respond to inquiries from prospective tenants via phone and email.
• Communicate with Operations and schedule appointments.
• Conduct resident satisfaction surveys over the phone.
• Provide support and coaching to operational staff.

Skills

Bilingual (French/English)

Sales experience

Outstanding customer relations

Computer proficiency

Excellent written communication

Sound organizational skills

Flexibility for varying shifts

Education

College or University education

Job description

Title: Bilingual Customer Care Coordinator (**6-month contract**)

Reports To: Associate Director, Customer Care

Position Summary: This role is primarily responsible for contributing to a high occupancy rate. This is achieved through demonstrating excellent skills in: tenant relations, communication, sales, administration and organization. Other projects and duties as required.

Responsibilities

Online leasing & Customer Care

• Daily monitoring of vacancy to identify trouble spots.
• Logging and responding to electronic and phone inquiries from prospective tenants
• Communicating with Operations regarding rental inquires, applications, appointments and questions
• Performing follow-ups with prospects, site staff, and operations managers with the intent to maintain 100% occupancy and high tenant satisfaction in all assigned assets
• Answering incoming sales and administration calls
• Responding to sales and administration emails.
• Scheduling and tracking of appointments, liaising with operations.
• Reviewing call recordings and tracking designated KPI’s
• Providing refresher training and coaching to operational staff
• Promoting a team based atmosphere with the onsite, regional and head office staff
• Phone and onsite training
• Provide support, training and coaching to operational staff
• Support team and company based project and program initiatives

Resident Satisfaction

• Performing resident satisfaction, move-in, and move-out surveys over the phone with current tenants. Synthesizing and analyzing survey data
• Providing real-time support for tenants via various contact methods

Qualifications

• Bilingual (French/English) written and verbal
• Minimum 2 years sales experience
• College or University education
• Demonstrated history of outstanding customer relations skills
• Computer proficiency
• Excellent written and verbal skills
• Sound organizational skills with the ability to multitask
• Flexibility to work varying shifts within our hours of operation
• Contributes to team atmosphere