Bilingual Customer Applications Analyst — EDI/API Solutions

J.D. Irving, Limited; Dieppe; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading transport company in Dieppe is seeking a Customer Applications Analyst to enhance customer experience by implementing data exchange technologies. The ideal candidate will have post-secondary education in IT or a related field, be bilingual in English and French, and possess strong analytical skills. This role offers opportunities for growth alongside a competitive benefits package including health plans and paid vacation.

Benefits

Dynamic and safe work environment

Flexible health, drug, dental, and vision plan

RRSP matching program

3 weeks' paid vacation

Maternity leave top-up program

Qualifications

• Post-Secondary education with concentration in Information Technology or related discipline.
• Technically inclined and process-oriented.
• Able to work independently and collaboratively.

Responsibilities

• Modernizing processes using EDI, API, and file transfers.
• Understanding customer requirements for best fit solutions.
• Providing continuous support to customers via phone or email.

Skills

Bilingual (English/French)

Process oriented

Technical skills

Analytical skills

Interpersonal skills

Education

Post-Secondary education in IT, B2B Technical Support, Business Administration

Job description

A leading transport company in Dieppe is seeking a Customer Applications Analyst to enhance customer experience by implementing data exchange technologies. The ideal candidate will have post-secondary education in IT or a related field, be bilingual in English and French, and possess strong analytical skills. This role offers opportunities for growth alongside a competitive benefits package including health plans and paid vacation.