Bilingual CSR — Global Growth & Flexible Training

Millennium 1 Solutions; Timmins; Remote; CAD 40,000 - 55,000; Full time

Job summary

A leading customer service company in Ontario is seeking a Bilingual Customer Service Representative. Candidates must have a passion for delivering exceptional customer service in English or French. The role involves addressing customer inquiries, maintaining documentation, and ensuring privacy compliance. Ideal candidates are adaptable and possess strong communication skills. This position offers opportunities for personal and professional growth within a supportive team environment.

Benefits

Comprehensive benefits package (medical, vision, and dental)

Virtual paid training

Employee Assistance Program

Rewards and Recognition programs

Qualifications

• Demonstrated passion for customer satisfaction excellence.
• Bilingual (English / French) a requirement.
• Experience in an interactive customer service environment preferred.
• Strong oral and written communication skills essential.
• Ability to learn new skills/concepts quickly and accurately.

Responsibilities

• Deliver first class service by accurately assessing customer needs.
• Respond to inquiries and complaints with professionalism and care.
• Maintain strict confidentiality and adhere to guidelines.
• Provide accurate documentation for customer interactions.
• Stay current on product and program information.

Skills

Customer satisfaction excellence

Bilingual (English / French)

Strong communication skills

Interactive customer service experience

Ability to resolve customer complaints

Job description

A leading customer service company in Ontario is seeking a Bilingual Customer Service Representative. Candidates must have a passion for delivering exceptional customer service in English or French. The role involves addressing customer inquiries, maintaining documentation, and ensuring privacy compliance. Ideal candidates are adaptable and possess strong communication skills. This position offers opportunities for personal and professional growth within a supportive team environment.