Bilingual CSR — Global Growth & Flexible Training

Millennium 1 Solutions; Edmonton; Remote; CAD 45,000 - 55,000; Full time

Job summary

A leading customer service provider located in Canada is seeking a Bilingual Customer Service Representative. This role requires serving as the first point of contact for customers in English or French. You'll provide exceptional service by addressing customer needs and inquiries, ensuring client satisfaction. The ideal candidate has a passion for helping others and excellent communication skills. This position offers the opportunity to work in an inclusive environment with ongoing learning and development.

Benefits

Comprehensive benefits package (medical, vision, and dental)

Virtual paid training

Employee Assistance Program

Rewards and Recognition programs

Qualifications

• Demonstrated passion for customer satisfaction excellence.
• Bilingual (English / French) is a requirement.
• Ability to learn new skills quickly and apply accurately.

Responsibilities

• Deliver first class service by responding to customer needs.
• Accurately complete appropriate documentation for each interaction.
• Maintain strict confidentiality and adhere to service guidelines.

Skills

Customer satisfaction excellence

Bilingual (English / French)

Oral and written communication

Empathetic communication

Job description

A leading customer service provider located in Canada is seeking a Bilingual Customer Service Representative. This role requires serving as the first point of contact for customers in English or French. You'll provide exceptional service by addressing customer needs and inquiries, ensuring client satisfaction. The ideal candidate has a passion for helping others and excellent communication skills. This position offers the opportunity to work in an inclusive environment with ongoing learning and development.