Bilingual CSR (French) – Remote Dispatch & Client Care

4Refuel; Edmonton; Remote; CAD 45,000 - 65,000; Full time

Job summary

A leading mobile fuel provider in Edmonton seeks a Bilingual Client Service Representative. The role involves ensuring timely and safe service delivery while maintaining excellent communication with clients. Candidates must be bilingual in French and possess strong interpersonal skills. The position requires availability for on-call duties, with a focus on teamwork and problem-solving. Join a company committed to diversity and inclusion, dedicated to providing exceptional service to clients.

Qualifications

• Bilingual in French (Written & Spoken) required.
• Strong communication skills for both external and internal customers.
• Ability to handle high activity situations calmly.

Responsibilities

• Maintain high-quality service and timely delivery.
• Coordinate with team operators and Operations department.
• Provide assistance to operators regarding routes and requirements.
• Maintain communication with clients throughout fuelling requirement.

Skills

Bilingual in French

Strong interpersonal skills

Ability to multi-task

Attention to detail

Self-motivated

Teamwork

Intermediate to advanced MS Office skills

Knowledge of Canadian geography

Good phone mannerism

24/7 accessibility

Education

Minimum Grade 12 Diploma

Post-Secondary education in logistics

Tools

MS Word

Excel

Streets & Trips / Mappoint

Job description

A leading mobile fuel provider in Edmonton seeks a Bilingual Client Service Representative. The role involves ensuring timely and safe service delivery while maintaining excellent communication with clients. Candidates must be bilingual in French and possess strong interpersonal skills. The position requires availability for on-call duties, with a focus on teamwork and problem-solving. Join a company committed to diversity and inclusion, dedicated to providing exceptional service to clients.