Bilingual Consumer Sales Associate

Allianz Partners; Cambridge; On-site; CAD 42,000 - 52,000; Full time

Job summary

Allianz Partners in Canada is seeking a motivated Bilingual French Sales Associate to join our sales team. You will handle inbound telephone inquiries, identify client needs, offer optimal insurance solutions, provide quotes, and close sales.

The role requires French and English fluency, strong customer service, and attention to detail. A post-secondary education is preferred, with licenses or certifications like Accident & Sickness and TICO desirable. Base pay is CAD 20.61/hour plus incentives.

Qualifications

• Six (6) to twelve (12) months in a customer service or sales environment.
• Post-secondary education is highly preferred.
• Possess Accident and Sickness license or willing to become licensed.
• Possess TICO certification or willing to become certified.
• Ability to pay close attention to detail and multi-task.
• Demonstrate superb customer service skills, a strong customer focus, and commitment to customer satisfaction.
• Fluency in French and English is required (written and spoken).

Responsibilities

• Provide telephone support for e-commerce and insurance clients.
• Identify customer needs and provide optimal or alternative product solutions to meet those needs.
• Educate potential clients on their insurance options, provide quotes, and close sales.
• Responsible for in-depth knowledge of products and services offered, learning about products, and staying up to date on new product or policy changes.
• Accurately enter pertinent customer data and make changes to existing policies.
• Able to close a sale by addressing customer concerns, demonstrating empathy, and consistently moving the customer towards commitment.
• Work effectively in an environment shaped by AI, machine learning, data analytics and cloud-based tools, using insights responsibly with our standards of data governance, security and ethical use.

Skills

Customer service

Sales experience

Attention to detail

Bilingual French English

Excellent communication

Education

Post-secondary education

TICO certification

Accident & Sickness license

Job description

We are seeking a motivated Bilingual French Sales Associate to join our sales team. The ideal candidate will have excellent communication skills, a passion for sales, and a strong desire to assist our customers with their travel insurance needs so they can look forward to a worry-free traveling experience. You will receive inbound telephone inquiries from customers with the intent of promoting or selling company products and services.

Come work for a company who recognizes that our strength lies in the people we hire.

What You Will Do

• Provide telephone support for e-commerce and insurance clients.
• Identify customer needs and provide optimal or alternative product solutions to meet those needs.
• Educate potential clients on their insurance options, provide quotes, and close sales.
• Responsible for in-depth knowledge of products and services offered, learning about products, and staying up to date on new product or policy changes.
• Accurately enter pertinent customer data and make changes to existing policies.
• Able to close a sale by addressing customer concerns, demonstrating empathy, and consistently moving the customer towards commitment.
• Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data analytics and cloud-based tools, using insights responsibly with our standards of data governance, security and ethical use.

What You Will Bring

• Six (6) to twelve (12) months in a customer service or sales environment.
• Post-secondary education is highly preferred.
• Possess Accident and Sickness license or willing to become licensed.
• Possess TICO certification or willing to become certified.
• Ability to pay close attention to detail and multi-task.
• Demonstrate superb customer service skills, a strong customer focus, and commitment to customer satisfaction.
• Fluency in French and English is required (written and spoken).

What We Offer

Base Pay: $20.61 per hour CAD plus a monthly sales incentive plan.

Employees may also qualify for performance-based bonuses, merit increases, and other incentives based on individual and company performance. The availability and amount of these additional compensation elements are determined by company policy and may vary.

Our employees play an integral part in our success as a business. We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being a part of their journey.

We are there to empower and encourage you with your personal and professional development ensuring that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance.

We offer a comprehensive benefits package that includes health, dental, and vision insurance, retirement savings plans, paid time off, and other employee programs. Eligibility for benefits is subject to plan terms and conditions and may vary based on position and/or employment status.

At Allianz we use some AI-assisted technology as part of our recruitment process to help match candidates to roles based on skills, experience, job title, and location. AI supports our recruiters by enhancing the efficiency and accuracy of candidate assessments and job recommendations, while all applications are reviewed by our recruitment team and final hiring decisions are made by humans.

Multiple vacancies may be filled from this job posting.

How We Hire

Allianz Partners does not accept unsolicited CV’s or approaches from agencies. We only work with partners on our approved supplier lists under contract. Any unsolicited submission will not be considered.

102322 | Sales & Distribution | Professional | Allianz Partners | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Join us.

Let's care for tomorrow.