Bilingual Concierge Support Lead – Spanish Speaking Payments

Scotiabank; Toronto; On-site; CAD 80,000 - 110,000; Full time

Job summary

A leading bank in the Americas is seeking a Manager, Concierge Support (Bilingual Spanish) to provide technical support to corporate clients. Responsibilities include managing complex client relationships and resolving technical issues. The ideal candidate should have expert knowledge in electronic cash management, be bilingual in Spanish, and possess strong problem-solving skills. Competitive rewards program and a commitment to diversity and inclusion are offered.

Benefits

Competitive rewards program

Flexible vacation

Comprehensive benefits from day one

Diversity, Equity, Inclusion & Allyship initiatives

Accessibility and Workplace Accommodations

Qualifications

• Experience managing client relationships in a financial services or banking environment.
• Proven ability to lead and mentor team members in a high-performance setting.
• Familiarity with operational risk, regulatory compliance, and AML/ATF frameworks.

Responsibilities

• Serve as the primary technical support contact for a portfolio of top-tier corporate clients.
• Manage and resolve complex technology incidents.
• Collaborate with internal GTB departments and external partners.

Skills

Bilingualism in Spanish

Expert-level knowledge in electronic cash management

Strong problem-solving skills

Excellent communication and collaboration skills

Ability to work non-standard hours

Education

Strong technical background

Job description

A leading bank in the Americas is seeking a Manager, Concierge Support (Bilingual Spanish) to provide technical support to corporate clients. Responsibilities include managing complex client relationships and resolving technical issues. The ideal candidate should have expert knowledge in electronic cash management, be bilingual in Spanish, and possess strong problem-solving skills. Competitive rewards program and a commitment to diversity and inclusion are offered.