Bilingual Collections Supervisor (FR/EN) Evenings & Weekends

Total Credit Recovery; Toronto; On-site; CAD 50,000 - 65,000; Full time

Job summary

A leading collections firm in Toronto is seeking a Collections Supervisor to lead a team in achieving key metrics and maintaining high standards of quality. The ideal candidate will have at least one year of experience in collections, be bilingual in English and French (a plus), and possess advanced skills in Excel. This role includes evening and weekend work as needed and offers an hourly wage plus performance incentives.

Qualifications

• Fluent in English, French to be considered an asset.
• 1 year of collections experience or relevant supervisory experience.
• Advanced computer skills (specifically Excel).
• Excellent knowledge of DRS.
• Ability to work evenings and / or weekends on a rotating basis.
• Excellent written and verbal communication skills.
• Strong organizational skills and ability to prioritize.
• Willingness to learn.
• Professional, tactful and empathetic.

Responsibilities

• Coordinate and communicate with TCR’s management team.
• Support the hiring and onboarding process.
• Coaching agents to success (i.e., KPIs, compliance, negotiation skills).
• Administrative functions including creating, reporting on, and managing the team’s support desk.
• Support production needs and perform calls, if necessary.
• Handle escalated customer calls, and collections calls, as needed.
• Other duties as assigned by Collections Manager or Department Director.

Job description

A leading collections firm in Toronto is seeking a Collections Supervisor to lead a team in achieving key metrics and maintaining high standards of quality. The ideal candidate will have at least one year of experience in collections, be bilingual in English and French (a plus), and possess advanced skills in Excel. This role includes evening and weekend work as needed and offers an hourly wage plus performance incentives.