Bilingual Collections Specialist — Remote (French/English)

Citigroup Inc.; Toronto; Remote; CAD 50,000 - 70,000; Full time

Job summary

A multinational banking corporation is seeking a Collections Specialist in Toronto to manage collections for clients with outstanding balances. The role requires negotiation skills and the ability to resolve escalated calls. Candidates must be bilingual in French and English, with a high school diploma and 2-4 years of experience in collections. This full-time position offers remote work options across various locations in Ontario.

Qualifications

• 2-4 years of experience in the collection area.
• Ability to work under pressure and quickly adapt to changes.

Responsibilities

• Perform collection tasks and manage client portfolios.
• Resolve escalated calls using advanced negotiation skills.
• Update unlocatable customers' data.
• Comply with monthly productivity and efficiency goals.

Skills

Negotiation skills

Adaptability

Leadership

Education

High School diploma or equivalent

Job description

A multinational banking corporation is seeking a Collections Specialist in Toronto to manage collections for clients with outstanding balances. The role requires negotiation skills and the ability to resolve escalated calls. Candidates must be bilingual in French and English, with a high school diploma and 2-4 years of experience in collections. This full-time position offers remote work options across various locations in Ontario.