Bilingual Collections Specialist (EN/ES) - Hybrid

Fuze HR Solutions; Montreal; Hybrid; CAD 50,000 - 70,000; Full time

Job summary

A staffing agency is seeking a Customer Service Specialist – Collections based in Downtown Montreal. This role involves managing and supporting global accounts receivable operations while ensuring timely payments and resolving issues. The ideal candidate will have 3+ years of experience in collections, fluency in English and Spanish, and proficiency in Power BI and SAP. Offering a hybrid work model, this position requires strong analytical and communication skills. Apply now to join a dynamic team!

Qualifications

• 3+ years of experience in a collections environment using multiple communication channels.
• Fluency in English and Spanish, knowledge of Portuguese is an asset.
• Strong attention to detail and problem-solving skills.

Responsibilities

• Manage collections for accounts receivable based on invoice payment schedules.
• Collaborate with customers and internal teams to resolve invoicing disputes.
• Prepare and send customer statements and collection reports.

Skills

Collections management

Analytical skills

Problem-solving

Customer relationship management

Communication

Education

College diploma in a relevant field

University degree

Tools

Power BI

SAP

Salesforce

Microsoft Excel

Job description

A staffing agency is seeking a Customer Service Specialist – Collections based in Downtown Montreal. This role involves managing and supporting global accounts receivable operations while ensuring timely payments and resolving issues. The ideal candidate will have 3+ years of experience in collections, fluency in English and Spanish, and proficiency in Power BI and SAP. Offering a hybrid work model, this position requires strong analytical and communication skills. Apply now to join a dynamic team!