Bilingual Collections Coordinator

McCarthy Tétrault; Montreal (administrative region); Hybrid; CAD 55,000 - 75,000; Full time

Job summary

McCarthy Tétrault in Montreal is looking for a Bilingual Collections Coordinator who will handle outstanding accounts receivable, develop collection strategies, and ensure timely billing. The candidate should have a minimum of 6–10 years of relevant experience and strong skills in communication and problem-solving, as well as proficiency in MS Excel and other business tools. This position offers a hybrid work environment with 3 days in-office each week, emphasizing teamwork and professional excellence.

Qualifications

• A minimum of 6–10 years of related experience.
• Certification from the Credit Institute of Canada is an asset.
• Business tools experience including CRM and business intelligence software.

Responsibilities

• Collect outstanding accounts receivable by phone, letter, and email.
• Develop a weekly collection strategy to expedite payments.
• Monitor work-in-progress aging and follow up with billing.
• Send monthly accounts receivable reports to billing lawyers.
• Liaise with various departments for account issue resolutions.

Skills

Bilingualism (French and English)

Strong MS Excel skills

Analytical skills

Problem-solving skills

Communication skills

Education

Post-secondary education in a related field

Tools

MS Excel

MS Word

PowerPoint

Outlook

Job description

McCarthy Tétrault is a leading Canadian law firm offering a full suite of legal and business solutions to clients in Canada and around the world. With offices in Toronto, Montréal, Québec City, Calgary and Vancouver, we provide challenging and rewarding career opportunities across the country. Recognized as one of Canada’s Top 100 Employers for eleven consecutive years and one of Canada’s Best Diversity Employers for fourteen consecutive years, our culture is guided by The McCarthy Way—our shared approach to working with clients and with each other. The McCarthy Way is built on four core elements: Excellence, Collaboration, Inclusion and Innovation. Together, these principles shape how we work, lead, and grow—every day.

As a Bilingual Collections Coordinator, you will be:

Bilingualism (French and English) is a requirement for this position. The successful candidate must have a minimum of 3-5 years of experience in collections and will be responsible for assisting time‑keeper collections, collecting outstanding accounts receivable and administering general filing and correspondence. McCarthy Tétrault employees benefit from a hybrid work environment with 3 days in the office per week.

Accounts Receivable Collections

• Collect outstanding or aged accounts receivable within the prescribed protocol in a timely and professional manner by phone, letter and email; use the Expert Collection module in the Aderant system.
• Develop a weekly collection strategy or plan to expedite payment or resolution for overdue accounts in concert with Billing Analysts, billing lawyers, Legal Assistants and/or clients for accounts that present high exposure.
• Work toward the AR Objectives and meet the assigned Collection Metrics.
• Escalate accounts through Senior Management as needed for follow‑up. Facilitate and prepare supporting documentation for remedies requested or recommended for accounts that present credit risk or loss through insolvency procedures, service suspension, third‑party collection or taxation.

Credit Postings/Reconciliations

• Monitor work‑in‑progress aging and follow up with Billing to ensure high‑exposure accounts are billed on a timely basis.
• Monitor credit performance and ensure the client operates and maintains the account within the terms and conditions of the agreement, as applicable.
• Serve as the central contact or liaison for the financial needs of a client’s account. Perform complex account reconciliations with a view to resolution of a full range of possible issues or challenges.
• Identify issues from the root source or cause and bring resolution to minimize or eliminate recurring symptoms or concerns.
• Coordinate, investigate and resolve payment or account discrepancies including short payment, overpayment, unapplied cash, misapplication, posting errors and payment analysis or supporting documentation in the event of request or dispute.
• Phoning clients, obtaining credit card information and processing credit card payments online via virtual terminal, as requested.
• Effect or request client credit account information changes.

Reporting and Documentation

• Send a monthly ATER (Accounts Receivable Total Exposure Report) to the assigned Billing Lawyers for each respective portfolio.
• Maintain collection notes in the Aderant system.
• Conduct a weekly review and report the status, next steps, and action plan for each account that is 61 or more days past due; report month‑end results.
• Administer general filing and correspondence.

Other

• Offer superior client attentiveness by making every effort to respond and assist clients in a timely, efficient and professional manner.
• Deliver the highest level of care for the client in the event of a concern or complaint.
• Liaise, coordinate and expedite resolution through all areas of the firm that may include, but are not limited to, billing, e‑billing, intake, conflicts, payable and trust for account issues, which may include disputed services, pricing and credits.
• Provide direct support, assistance and guidance to the client.
• Build and strengthen working relationships with billing lawyers, Billing Analysts, Legal Assistants, Finance team members and support team initiatives.
• Perform special projects and assigned administration tasks as requested.

As our ideal candidate, you will distinguish yourself by the following profile:

• Post‑secondary education in a related field.
• Minimum of 6–10 years of related experience.
• Certification from the Credit Institute of Canada is a definite asset.
• Strong MS Excel skills (templates, formulas, pivot tables, etc.). Proficiency in MS Word, PowerPoint and Outlook.
• Business tools experience, including customer relationship management and business intelligence software.
• Proven aptitude toward learning new applications.
• Bilingualism (French and English).
• Excellent communication skills, both verbal and written.
• Superior problem‑solving, analytical and reconciliation skills.
• Demonstrated strength in negotiation and organizational skills.
• Ability to work independently while supporting team initiatives, meeting deadlines.
• Strong detail orientation and accurate data‑entry skills.
• Effect time‑management skills with the ability to manage multiple priorities.
• Professional manner, client‑care focus and strong interpersonal skills.

McCarthy Tétrault is an equal opportunity employer that fosters an inclusive, equitable, and accessible environment. Please notify us if you require accommodation at any time during the recruitment process.