Bilingual Client Services Associate (15 month contract)

BMO Insurance; Toronto; On-site; CAD 41,000 - 80,000; Full time

Benefits offered by this job

Health insurance

Tuition reimbursement

Accident and life insurance

Retirement savings plans

Job summary

BMO Insurance in Canada is seeking a customer service oriented insurance specialist to join our team, providing accurate information by phone, email, and written correspondence. You will handle policy administration tasks, respond to inquiries, and collaborate with brokers, MGAs, and internal partners to support business objectives.

Fluency in French is an asset, and prior insurance knowledge is preferred. This full-time salaried role offers a competitive compensation package and opportunities

Qualifications

• Bilingual French would be an asset.
• 2-3 years of relevant experience in insurance or financial services.
• Post-secondary degree in related field desirable.
• Strong verbal and written communication, organization, and collaboration skills.
• Knowledge of policy contracts and processes is preferred.

Responsibilities

• Responds to inquiries and provides accurate information about insurance products.
• Supports policy administration and client service requests.
• Analyzes data to provide insights and recommendations.
• Collaborates with internal and external stakeholders.
• Ensures compliance with established procedures in all communications.
• Processes administrative tasks and submits for approval.
• Resolves issues and escalations as required.

Skills

Bilingual French

Communication

Organizational skills

Team collaboration

Analytical thinking

Education

Post-secondary degree

2-3 years experience

Job description

#bmoinsurance

Provides accurate and professional service by telephone, written mail or e-mail. Supports administrative requirements to ensure the smooth operation of the unit. Service provided for one of the different insurance channels that offer BMO Life Assurance products, and includes either policy holders, prospects and infinity partners, or managing general agencies (MGAs), distributors, brokers and policy holders or creditor insurance customers.

• Seeks, recognizes and acts upon opportunities to expand business relationships.
• Answers inquiries and provides accurate information about insurance products.
• Responds to information requests and follows established protocols.
• Resolves issues escalating as required.
• Processes client service requests and administrative requests according to established procedures & policies and submits as required for approval.
• Collaborates with internal and external stakeholders to deliver on business objectives.
• Analyzes data and information to provide insights and recommendations.
• Supports change management of varying scope and type; tasks typically focused on execution and sustainment activities.
• Examines all official documents in advance of completing required forms to ensure appropriate authorization is available and follows established guidelines and procedures.
• Performs defined policy administration tasks and submits for approval as required.
• Supports the development of tools and delivery of training focused on delivering business.
• Integrates information from multiple sources to enable more efficient processes, enhanced analysis and/or streamlined reporting.
• Follows established procedures in all communications with clients – by phone, e-mail or written – to ensure that compliance requirements are met for all scenarios. Creates and maintains computer records on all systems to ensure accuracy of client information. Recommends workflow improvements to deliver a more efficient operation.
• Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees.
• Analyzes issues and determines next steps.
• Broader work or accountabilities may be assigned as needed.

Qualifications

• Bilingual French would be an asset.
• Rotation shift 8:30 to 4:30 / 9:00 to 5:00 / 10:00 to 6:00.
• Typically, between 2 - 3 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience.
• In‑depth knowledge about products, process, policies, and practices.
• Working understanding of policy contract wording & interpretation.
• Specialized knowledge.
• Verbal & written communication skills - Good.
• Organization skills - Good.
• Collaboration & team skills - Good.
• Analytical and problem‑solving skills - Good.

Salary

$40,500.00 - $80,000.00

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part‑time roles will be pro‑rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance‑based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

Pay Type

Salaried

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in‑depth training and coaching, to manager support and network‑building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.