Bilingual Client Services Analyst - Financial Tech (Onsite)

Bybit; Burnaby; On-site; CAD 40,000 - 60,000; Full time

Job summary

A financial technology company located in Burnaby seeks a Customer Support Specialist to deliver high-quality customer assistance via live chat and email. Candidates should possess a diploma and relevant customer service experience, including proficiency in English and Mandarin. The role involves managing customer inquiries, complaints, and contributing to team productivity enhancements. Shift work required, including weekends.

Qualifications

• Diploma or above in any field.
• Relevant customer service experience required.
• Prior trading experience preferred.
• Proficient in English and Mandarin communication.

Responsibilities

• Deliver high-quality customer support via live chat and email.
• Manage and resolve customer inquiries and complaints.
• Provide timely follow-up on customer issues.
• Identify and implement strategies to boost team productivity.

Skills

Customer support

Communication (English and Mandarin)

Teamwork

Problem-solving

Education

Diploma or higher

Job description

A financial technology company located in Burnaby seeks a Customer Support Specialist to deliver high-quality customer assistance via live chat and email. Candidates should possess a diploma and relevant customer service experience, including proficiency in English and Mandarin. The role involves managing customer inquiries, complaints, and contributing to team productivity enhancements. Shift work required, including weekends.