Bilingual Client Service Specialist - French/English

FIRST Canada; Toronto; Hybrid; CAD 50,000 - 65,000; Full time

Job summary

A leading insurance financial services company in Toronto is seeking a Bilingual Client Service Specialist. This role involves being the first point of contact for brokers and clients, addressing inquiries through phone and emails while ensuring exceptional customer service. With an emphasis on communication skills and client relationship management, candidates should have a college degree and 3-5 years of relevant experience. The company promotes growth and offers a flexible hybrid work model.

Benefits

Health Benefits including medical, dental, and vision

RRSP plan with generous company match

Education reimbursement and on-demand learning courses

Qualifications

• 3-5 years of customer service experience preferably in Insurance/Financial Services.

Responsibilities

• Provide high-level customer service via phone and email.
• Respond to customer queries promptly and professionally.
• Maintain accurate documentation of client interactions.

Skills

Verbal and written communication skills in English and French

Client service experience

Organizational skills

Proactive attitude

Team player

Attention to detail

Knowledge of Outlook, Excel, and MS Word

Education

College or University Degree

Job description

A leading insurance financial services company in Toronto is seeking a Bilingual Client Service Specialist. This role involves being the first point of contact for brokers and clients, addressing inquiries through phone and emails while ensuring exceptional customer service. With an emphasis on communication skills and client relationship management, candidates should have a college degree and 3-5 years of relevant experience. The company promotes growth and offers a flexible hybrid work model.