Bilingual Client Service Professional, Personal Debt Solutions

BDO Canada; Montreal; Hybrid; CAD 38,000 - 52,000; Full time

Benefits offered by this job

Benefits from day one

Flexible personal time off policy

Competitive total cash compensation

Job summary

BDO Canada is seeking a Client Service Professional to join the Montreal Office Administration team. You will handle inquiries by phone or walk-in, route calls, and support senior staff with meetings and daily office tasks.

The role requires strong organizational skills, English proficiency, and a Business Diploma or related Office Administration training. You will operate in a hybrid work setting, assisting in invoices, calendar management, and event setups while maintaining a professional

Qualifications

• Experience in a professional reception role and general administrative duties is advantageous.
• Ability to stay organized within a busy work environment.
• Proficiency in Microsoft Office and strong communication skills in English required.

Responsibilities

• Attending to customer inquiries by phone or walk-in in a timely and professional manner.
• Receiving and routing calls, providing directory assistance, and directing inquiries to proper departments or individuals.
• Providing administrative support to the local partner and staff and coordinating meetings with clients and for office functions.
• Handling administrative tasks including submission of invoices, calendar management, meeting coordination, and office duties.
• Receiving and processing payments and maintaining the front desk in a professional manner.
• Sort and deliver incoming mail, cheques, and courier packages; post outgoing mail.
• Assist in setting up meeting rooms for training and events and maintain kitchen and meeting spaces.
• Ensure reception is open/closed properly and security requirements are met nightly and on holidays.
• Provide document preparation, electronic filing, and manage a shared email inbox; support the team as needed.
• Perform other duties as required.

Skills

Reception

Customer service

Microsoft Office

Languages: English & French

Organizational skills

Time management

Education

Business Diploma or Office Administration

Tools

Microsoft Office Suite

Job description

Putting people first, every day BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. In turn, we offer an award-winning environment that fosters a people-first culture with a high priority on your personal and professional growth.

Your Opportunity Our

• Attending to customer inquiries; whether by phone or walk-in, in a timely and professional manner
• Receiving and routing calls, providing directory assistance, and directing inquiries to proper departments or individuals
• Providing administrative support to the local partner and staff within the office and coordinating and scheduling meetings with clients and for office functions
• Handling various administrative tasks, including but not limited to submission of invoices for payment, letters, calendar management, meeting coordination, various office duties, etc
• Receiving and processing payments
• Maintaining the front desk and reception area in an organized and professional manner
• Sort and deliver incoming mail, cheques, and courier packages, post outgoing mail
• Assisting in setting up of meeting rooms for training and various events
• Maintain the appearance and cleanliness of the kitchen and meeting rooms
• Ensure reception is open/closed appropriately, ensure security requirements are set each night and holidays
• Providing administrative support where needed to the team including, but not limited to, document preparation, electronic filing of documents internally and externally, and maintaining a shared email inbox with another reception team.
• Various other duties as required

Putting people first, every day BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. In turn, we offer an award-winning environment that fosters a people-first culture with a high priority on your personal and professional growth.

Your Opportunity Our Montreal office is looking for a Client Service Professional to join the Office Administration team and own the following responsibilities:

• Attending to customer inquiries; whether by phone or walk-in, in a timely and professional manner
• Receiving and routing calls, providing directory assistance, and directing inquiries to proper departments or individuals
• Providing administrative support to the local partner and staff within the office and coordinating and scheduling meetings with clients and for office functions
• Handling various administrative tasks, including but not limited to submission of invoices for payment, letters, calendar management, meeting coordination, various office duties, etc
• Receiving and processing payments
• Maintaining the front desk and reception area in an organized and professional manner
• Sort and deliver incoming mail, cheques, and courier packages, post outgoing mail
• Assisting in setting up of meeting rooms for training and various events
• Maintain the appearance and cleanliness of the kitchen and meeting rooms
• Ensure reception is open/closed appropriately, ensure security requirements are set each night and holidays
• Providing administrative support where needed to the team including, but not limited to, document preparation, electronic filing of documents internally and externally, and maintaining a shared email inbox with another reception team.
• Various other duties as required

How do we define success for your role?

• You demonstrate BDO's core values through all aspects of your work: Integrity, Respect and Collaboration
• You understand your client’s industry, challenges, and opportunities; the client describes you as positive, professional, and delivering high-quality work
• You identify, recommend, and are focused on effective service delivery to your clients
• You share in an inclusive and engaging work environment that develops, retains & attracts talent
• You actively participate in the adoption of digital tools and strategies to drive an innovative workplace
• You grow your expertise through learning and professional development.

Your Experience and Education

• Experience in a professional reception role and general administrative duties is advantageous
• A Business Diploma, Office Administration course or similar is highly regarded
• Ability to stay organized within a busy work environment
• Ability to support high level management demands with a strong attention to detail
• Deadline and detail-oriented with the ability to work independently
• Exceptional time management, organization and prioritization skills
• Ability to work with and maintain confidentiality with sensitive information
• Professional demeanor
• Proficiency with Microsoft Office Suite
• Excellent communication and interpersonal skills
• Ability to work flexible hours and overtime as needed
• Due to frequent communications and interactions by email and phone with English-speaking clients in Quebec and outside of Quebec, proficiency in spoken and written English is required for this position.

Why BDO?

Our people-first approach to talent has earned us a spot among Canada’s Top 100 Employers for 2026. This recognition is a milestone we’re thrilled to add to our collection of awards for both experienced and student talent experiences.

At BDO, our people experience is guided by three core pillars—Do work with genuine care, Do what matters with purpose, and Do what’s next - shaping how we support our people, serve our clients, and grow together.

• We enable you to engage with how we change and evolve, being a key contributor to the success and growth of BDO in Canada.
• We help you become a better professional within our services, industries, and markets with extensive opportunities for learning and development.
• We support your achievement of personal goals outside of the office and making an impact on your community.
• We foster a collaborative, inclusive environment where your ideas are valued, and you can do your best work with genuine care and purpose
• We encourage innovation and forward thinking, empowering you to embrace what’s next and help shape the future of our firm

Giving back adds up: Where company meets community.

BDO is actively involved in our communities by supporting local charity initiatives. We support staff with local and national events where you will be given the opportunity to contribute to your community.

Total rewards that matter:

We pay for performance with competitive total cash compensation that recognizes and rewards your contribution. We provide comprehensive benefits from day one, and a flexible personal time off policy. We’re committed to supporting your overall wellbeing and provide reimbursement for wellness initiatives that fit your lifestyle.

Everyone counts:

We are committed to creating a workplace where employees can participate fully, contribute meaningfully and succeed without barriers. We are dedicated to fostering a workplace defined by respect, fairness, and a true sense of belonging for everyone. We recognize and celebrate the unique experiences, identities, and perspectives that each of us bring – and that these experiences strengthen how we work together. Our commitment extends to ensuring that our application process is both inclusive and accessible. If you require accommodation to complete the application process, please contact us.

Flexibility:

All BDO personnel are expected to spend some of their time working in the office, at the client site, and virtually unless accommodations or alternative work arrangements are in place.

Our model is a blended approach designed to support the flexible needs of our people, the firm and our clients. It’s about creating work experiences that meet everyone’s needs and providing flexibility to adjust when, where and how we work to meet the expectations of our role.

Code of Conduct:

Our Code of Conduct sets clear standards for how we conduct business. It reflects our shared values and commitments and includes guiding principles to help us make ethical decisions and maintain trust with each other, our clients, and the public.

BDO may use artificial intelligence enabled tools to support certain aspects of the recruitment process. While these tools assist our teams, our use of AI does not replace human decision making, and all employment-related outcomes are made by BDO personnel.

More information on BDO Canada’s Privacy Policy can be found here:

Privacy Policy | BDO Canada