Bilingual Client Service & Operations Specialist

RBC; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A prominent Canadian bank in Toronto is seeking a Relationship Manager to act as a central point of contact for operational matters. The role involves problem resolution, enhancing relationships with service partners, and ensuring high service quality. Candidates should have a 4-year degree and be bilingual in French, with relevant industry experience. A strong focus on customer service and analytical skills is essential. The position offers competitive compensation and a robust rewards program.

Benefits

Comprehensive Total Rewards Program including bonuses

Flexible work/life balance options

Opportunities to take on progressively greater accountabilities

Access to various job opportunities across business and geographies

Qualifications

• 4+ years of job-related experience.
• Bilingual French.
• 1+ year prior securities, banking, technology experience.
• Exceptional relationship management and analytical skills.

Responsibilities

• Act as a Subject Matter Expert for service escalation.
• Research inquiries and issues for clients.
• Monitor and coach service level agreement performance.
• Advocate for service quality improvements.
• Support implementation of business strategies.

Skills

Customer Service Management

Detail-Oriented

Financial Risk Management (FRM)

Interpersonal Relationship Management

Investment Performance Measurement

Results-Oriented

Risk Management

System Applications

Treasury Management

Education

4-year degree from an accredited university

High school diploma

Job description

A prominent Canadian bank in Toronto is seeking a Relationship Manager to act as a central point of contact for operational matters. The role involves problem resolution, enhancing relationships with service partners, and ensuring high service quality. Candidates should have a 4-year degree and be bilingual in French, with relevant industry experience. A strong focus on customer service and analytical skills is essential. The position offers competitive compensation and a robust rewards program.