Bilingual Client Service Associate

BMO Insurance; Toronto; On-site; CAD 41,000 - 80,000; Full time

Benefits offered by this job

Health insurance

Tuition reimbursement

Accident and life insurance

Retirement savings plans

Job summary

BMO Financial Group is hiring in Ontario to provide accurate service by phone and email for Life Assurance products. The role involves handling inquiries, processing requests, and supporting relationship expansion with clients, brokers, and MGAs. A post-secondary degree and bilingual French skills are desirable.

The position emphasizes compliance, data integration, and cross-functional collaboration to deliver efficient operations and informed decisions.

Qualifications

• Bilingual French required; strong verbal and written communication skills.
• Analytical and problem-solving abilities are essential.
• Organizational skills and teamwork are valued in this role.

Responsibilities

• Seeks and acts on opportunities to expand business relationships.
• Answers inquiries and provides accurate information about insurance products.
• Responds to information requests following established protocols and procedures.
• Resolves issues and escalates when required.
• Processes client service and administrative requests for approval.
• Collaborates with stakeholders to deliver business objectives.
• Analyzes data to provide insights and recommendations.
• Supports change management and documentation across processes.
• Ensures compliance in communications with clients and maintains records.

Skills

Bilingual French

Verbal & written communication

Analytical thinking

Problem solving

Organization

Collaboration & teamwork

Education

Post-secondary degree

Job description

Provides accurate and professional service by telephone, written mail or e-mail. Supports administrative requirements to ensure the smooth operation of the unit. Service provided for one of the different insurance channels that offer BMO Life Assurance products, and includes either policy holders, prospects and infinity partners, or managing general agencies (MGAs), distributors, brokers and policy holders or creditor insurance customers.

• Seeks, recognizes and acts upon opportunities to expand business relationships.
• Answers inquiries and provides accurate information about insurance products.
• Responds to information requests and follows established protocols.
• Resolves issues escalating as required.
• Processes client service requests and administrative requests according to established procedures & policies and submits as required for approval.
• Collaborates with internal and external stakeholders to deliver on business objectives.
• Analyzes data and information to provide insights and recommendations.
• Supports change management of varying scope and type; tasks typically focused on execution and sustainment activities.
• Examines all official documents in advance of completing required forms to ensure appropriate authorization is available and follows established guidelines and procedures.
• Performs defined policy administration tasks and submits for approval as required.
• Supports the development of tools and delivery of training focused on delivering business.
• Integrates information from multiple sources to enable more efficient processes, enhanced analysis and/or streamlined reporting.
• Follows established procedures in all communications with clients – by phone, e-mail or written – to ensure that compliance requirements are met for all scenarios. Creates and maintains computer records on all systems to ensure accuracy of client information. Recommends workflow improvements to deliver a more efficient operation.
• Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees.
• Analyzes issues and determines next steps.
• Broader work or accountabilities may be assigned as needed.

Qualifications

• Bilingual French .
• Rotation shift 8:30 to 4:30 / 9:00 to 5:00 / 10:00 to 6:00.
• Typically, between 2 - 3 years of relevant experience and post‑secondary degree in related field of study desirable or an equivalent combination of education and experience.
• In‑depth knowledge about products, process, policies, and practices.
• Working understanding of policy contract wording & interpretation.
• Specialized knowledge.
• Verbal & written communication skills - Good.
• Organization skills - Good.
• Collaboration & team skills - Good.
• Analytical and problem‑solving skills - Good.

Salary

$40,500.00 - $80,000.00

The above represents BMO Financial Group’s pay range and type. Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part‑time roles will be pro‑rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance‑based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

Pay Type

Salaried

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.