Bilingual Client Care Specialist

emergiTEL Inc.; Remote; CAD 40,000 - 55,000; Full time

Job summary

A dynamic client care organization in Canada is seeking a motivated Bilingual Client Care Associate to join their growing team. This role involves providing exceptional service in both English and French, handling inquiries, processing documentation, and ensuring a positive client experience. Candidates should have a high school diploma and 1–3 years of customer service experience, preferably in healthcare or a regulated environment. Strong communication and organizational skills are essential for this position.

Qualifications

• 1–3 years of customer service experience in a regulated environment.
• Ability to manage difficult conversations with professionalism.
• Experience in healthcare or regulated industries is an asset.

Responsibilities

• Provide exceptional customer service in both English and French.
• Manage inbound interactions and service requests.
• Accurately process client orders and maintain records.
• Resolve complaints using sound judgment.
• Follow up on client requests across multiple channels.

Skills

Fluency in English and French

Customer service skills

Strong organizational skills

Analytical skills

Excellent communication skills

Education

High school diploma

Tools

Microsoft Office

CRM systems

Job description

A dynamic client care organization in Canada is seeking a motivated Bilingual Client Care Associate to join their growing team. This role involves providing exceptional service in both English and French, handling inquiries, processing documentation, and ensuring a positive client experience. Candidates should have a high school diploma and 1–3 years of customer service experience, preferably in healthcare or a regulated environment. Strong communication and organizational skills are essential for this position.