Bilingual Client Care Advocate — French/English

Scotiabank; Montreal; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading bank in the Americas is seeking a Customer Service Representative in Montreal. This role involves assisting clients with inquiries, providing exceptional customer service, and promoting a client-focused culture. Bilingual fluency in English and French is required, with Mandarin or Cantonese as a plus. The successful candidate should have strong communication skills and the ability to thrive in a fast-paced environment. Comprehensive training and development opportunities are provided.

Benefits

Competitive pay

Career advancement opportunities

Inclusive workplace culture

Comprehensive training program

Qualifications

• Fluency in Mandarin or Cantonese is preferred.
• Prior work experience in a brokerage or Contact Centre is an asset.

Responsibilities

• Assist with client inquiries while delivering memorable service.
• Provide personalized solutions by recognizing value-add solutions.
• Own the client experience through discretion and problem-solving.

Skills

Fluency in both English and French

Strong written and verbal communication skills

Ability to work in a fast-paced environment

Time-management and prioritization skills

Positive attitude towards learning new tasks

Education

Post-secondary education in Commerce/Business or Financial Planning

Canadian Securities (CSC) certification

Conduct and Practices Handbook (CPH) certification

Job description

A leading bank in the Americas is seeking a Customer Service Representative in Montreal. This role involves assisting clients with inquiries, providing exceptional customer service, and promoting a client-focused culture. Bilingual fluency in English and French is required, with Mandarin or Cantonese as a plus. The successful candidate should have strong communication skills and the ability to thrive in a fast-paced environment. Comprehensive training and development opportunities are provided.