Bilingual Claims Technical Specialist, Auto Claims

Wawanesa Insurance; Kitchener; Hybrid; CAD 75,000 - 115,000; Full time

Benefits offered by this job

Annual bonus

Leave top-up

Generous vacation

Premium-free benefits

Pension plan

Job summary

The Wawanesa Mutual Insurance Company in Canada is seeking a Bilingual Auto Claims Technical Specialist. You will provide advanced claims expertise, coach teams, and lead technical improvements across Auto Claims operations.

You will support Level 1–3, Total Loss, and Quebec operations, driving consistency, training, and opportunities to enhance member outcomes through cross-functional collaboration and continuous improvement.

Qualifications

• 5–10 years of Auto Claims experience, including complex handling.
• Advanced technical expertise in Auto Claims to coach and mentor teams.
• Bilingual English/French preferred.
• AMF Claims Adjuster Licence preferred.
• CIP designation preferred or working toward.
• Experience supporting Quebec claims operations and knowledge of regulations.
• Knowledge of Small Claims Court processes.
• Experience collaborating with Underwriting, Legal, SIU, Training and Operations.
• Strong facilitation, coaching, communication, analytical and relationship-building skills.
• Proven ability to lead through influence and drive continuous improvement.

Responsibilities

• Provide advanced technical claims guidance across Auto Claims operations.
• Serve as a national SME to promote consistent claims handling and standards.
• Identify training opportunities and develop targeted learning solutions.
• Support Quebec operations with bilingual guidance and region-specific requirements.
• Assist with Small Claims Court matters and proceedings as needed.
• Collaborate with Legal, SIU, Underwriting and Training to improve outcomes.
• Analyze trends and provide coaching recommendations.
• Participate in quality reviews, audits and process improvements.
• Support national projects, standardization and change initiatives.
• Mentor adjusters and leaders on complex, litigated or escalated claims.

Skills

Auto Claims

Bilingual EN/FR

AMF Licence

CIP designation

Quebec claims

Small Claims Court

Leadership coaching

Cross-functional collaboration

Regulatory knowledge

Claims analysis

Job description

Employment Type: New Role

Work Environment: We offer a hybrid work environment that offers flexibility to our employees in balancing in-office (2 days per week OR 15 hours per week in a Wawanesa office) and remote work. You may work from any of the following locations: Winnipeg, MB; Wawanesa, MB; Vancouver, BC; Calgary, AB; Edmonton, AB; Lethbridge, AB; Toronto (North York), ON; Kitchener, ON; Ottawa, ON; Montreal, QC; Moncton, NB; Dartmouth; NS.

Working Business Language: Bilingual in English and French.

Salary: At Wawanesa, salary is only one component of a holistic, comprehensive and competitive offering that we provide to our employees. In addition to salary, full-time and part-time permanent employees are eligible for an annual bonus plan, leave of absence top-up programs and provided with generous vacation time, personal days, premium free benefits and pension plan.

The salary offered for this role is determined with consideration to various factors, including but not limited to: your work location, local labour market conditions, external market salary data, internal pay equity and the knowledge, skills, experience and anticipated proficiency in the role. The salary offered is estimated to be within the following range: $75,000 - $115,000.

About The Wawanesa Mutual Insurance Company

Founded in 1896, The Wawanesa Mutual Insurance Company is one of Canada’s largest mutual insurers, fully owned by its more than 1.8 million members. Headquartered in Winnipeg, Wawanesa is the parent company of WSI™, a specialty insurer delivering tailored solutions built around unique needs; Wawanesa Life, a provider of life insurance products; and Western Financial Group, a leading national distributor of personal and commercial insurance.

Wawanesa is committed to helping communities thrive in a changing world. The company invests more than $4 million annually in charitable initiatives, including $2.5 million each year to support people and communities on the front lines of climate change. Learn more at wawanesa.com. [wawanesa.com]

JOB OVERVIEW

The Bilingual Auto Claims Technical Specialist is a senior technical resource responsible for providing advanced claims expertise, coaching, quality support, and technical leadership across Auto Claims operations. This role supports Level 1, Level 2, Level 3, Total Loss, and Quebec teams by driving consistency in claims handling, identifying training opportunities, supporting complex claims, and partnering with key stakeholders to improve operational excellence and member outcomes.

Key Responsibilities

• Provide advanced technical claims expertise and guidance across Auto Claims operations, supporting Level 1, Level 2, Level 3, Total Loss, and Quebec teams.
• Act as a national subject matter expert, promoting consistent claims handling practices, technical standards, and process execution across all regions.
• Identify training opportunities, knowledge gaps, and emerging trends, and partner with leadership and Training Specialists to develop and deliver targeted learning solutions.
• Serve as a bilingual (English/French) resource supporting Quebec operations, including technical guidance, coaching, process alignment, and support for regional requirements.
• Support Small Claims Court matters by assisting with file preparation, attending proceedings as required, and providing guidance to leaders and adjusters.
• Collaborate with Legal Services and the Special Investigations Unit (SIU) to support complex claims, identify trends, share best practices, and improve claim outcomes.
• Act as a liaison between Claims and Underwriting, facilitating collaboration on coverage issues, risk trends, policy interpretation, underwriting feedback, and opportunities to enhance the member experience.
• Analyze claims, legal, SIU, and operational trends and provide recommendations for coaching, training, and continuous improvement.
• Participate in quality reviews, calibration sessions, audits, and process improvement initiatives to promote operational excellence and consistency.
• Support national projects, change initiatives, and operational enhancements, including process standardization, workflow optimization, and continuous improvement efforts.
• Mentor and coach adjusters and leaders, providing technical direction and support on complex, litigated, or escalated claims.
• Act as a trusted technical advisor and escalation resource for complex claims, coverage interpretation, SIU matters, legal issues, and underwriting-related concerns.

QUALIFICATIONS

• 5-10 years of progressive Auto Claims experience, including complex claims handling, investigations, coverage analysis, negotiation, and claim resolution.
• Advanced technical expertise in Auto Claims with demonstrated ability to coach, mentor, and influence claims professionals and leaders.
• Bilingual (English/French) preferred.
• AMF Claims Adjuster Licence preferred or willingness and ability to obtain and maintain licensing requirements.
• Chartered Insurance Professional (CIP) designation preferred or working toward completion.
• Experience supporting Quebec claims operations and knowledge of Quebec regulatory requirements is considered an asset.
• Knowledge of Small Claims Court processes, litigation management, and claims best practices.
• Experience collaborating with Underwriting, Legal Services, SIU, Training, and Operational Leadership teams.
• Strong facilitation, coaching, communication, analytical, and relationship-building skills.
• Demonstrated ability to identify trends, assess training needs, and develop solutions that improve technical capability, consistency, and operational performance.
• Proven ability to lead through influence, support change initiatives, and drive continuous improvement within a national claims environment.

What Success Looks Like

• Consistent technical claims practices across all regions and levels.
• Improved technical competency and confidence through coaching and training initiatives.
• Strong partnerships with Legal, SIU, Underwriting, and Operational leaders.
• Increased quality, compliance, and operational consistency.
• Effective support of Quebec operations and Small Claims Court matters.
• Identification and implementation of opportunities that improve claims outcomes, operational efficiency, and member experience.

This role is designed to be a national technical leadership position that combines advanced claims expertise, training and development, Quebec support, court expertise, quality oversight, and cross-functional collaboration to support the continued growth and success of Auto Claims Operations.

Diversity Equity, Inclusion & Belonging

At Wawanesa, we are committed to Diversity, Equity, Inclusion and Belonging (DEIB) and believe that our strength lies in the diversity of our people – this is supported by having a representative workforce.

We welcome applications from all qualified candidates, including racialized persons, women, Indigenous Peoples, persons with disabilities, members of the 2SLGBTQIA+ community, gender-diverse and neurodiverse individuals, and anyone who can contribute to the further diversification of thought and ideas.

We aim to ensure our recruitment process is accessible to all candidates. If you require accommodations during any stage of the recruitment process, please reach out in confidence to [e-mail] [[e-mail]].

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