Bilingual Claims Client Advocate (EN/FR) Hybrid

Co-operators; Quebec; Hybrid; CAD 40,000 - 55,000; Full time

Job summary

A leading Canadian financial services co-operative is seeking a Claims Client Service Representative in Capitale-Nationale, Quebec. In this role, you will deliver exceptional service to clients by answering calls and guiding them through the claims process. Proficiency in both English and French is required. The position offers development opportunities, flexible work options, and a comprehensive rewards package.

Benefits

Training and development opportunities

Flexible work options

Paid volunteer days

Comprehensive total rewards package

Qualifications

• One year of customer service experience is required.
• You have sound knowledge of client service principles.
• Willing to work towards provincial adjuster licenses and/or Chartered Insurance Professional (CIP) designation.
• Basic understanding of claims concepts and practices for auto and property insurance is an asset.

Responsibilities

• Provide exceptional client service as per claims service standards.
• Advise clients on reporting claims and set up necessary processes.
• Identify claim scenarios requiring further investigation and escalate as needed.

Skills

Customer service experience

Bilingual in English and French

Critical thinking skills

Strong communication skills

Team player

Education

Post-secondary diploma in Insurance

Tools

Microsoft Office

Internet and email systems

Job description

A leading Canadian financial services co-operative is seeking a Claims Client Service Representative in Capitale-Nationale, Quebec. In this role, you will deliver exceptional service to clients by answering calls and guiding them through the claims process. Proficiency in both English and French is required. The position offers development opportunities, flexible work options, and a comprehensive rewards package.